Information Technology Help Desk Technician

Information Technology Help Desk Technician

Join to apply for the Information Technology Help Desk Technician role at Current Lighting

This range is provided by Current Lighting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from Current Lighting

We are seeking a motivated and proactive Tier 1 IT Service Desk Technician to be the first point of contact for technical support within our organization. This in‑office role is ideal for candidates who thrive in a collaborative environment and have a passion for troubleshooting and customer service. The Technician will be responsible for handling initial support requests (tickets), resolving common technical issues, and escalating more complex problems to the appropriate Tier 2 or Tier 3 teams.

• Serve as the first touch for all incoming IT service tickets via phone, Microsoft Teams, or email.
• Diagnose and troubleshoot hardware and software issues, primarily on Windows 10/11 systems.
• Perform routine tasks such as password resets, break/fix of computers, PC refreshes, and other Tier 1 support functions.
• Escalate unresolved or complex issues to higher‑tier support teams, ensuring timely and accurate handoffs.
• Document all support interactions and resolutions clearly and professionally.
• Work closely with the entire IT team to collaborate on solutions and improve support processes.
• Maintain a proactive mindset, seeking opportunities to prevent issues and improve user experience.

• Strong troubleshooting and diagnostic skills for PC hardware and software.
• Hands‑on experience with Windows 10/11 operating systems.
• Excellent communication skills, both verbal (phone/Teams) and written (technical documentation).
• Comfortable providing support over the phone and through digital collaboration platforms like Microsoft Teams.
• Ability to work effectively within a team and interact professionally with end users and IT colleagues.
• Proactive approach to customer service and technical support.
• A+ Certification or equivalent technical credentials preferred.
• Must be able to work onsite; remote work is not available for this position.

• Monitoring and responding to new support tickets.
• Working through pending backlogged tickets.
• Reviewing reports for trends.
• Resetting user passwords and resolving access issues.
• Troubleshooting and repairing desktop and laptop computers.
• Supporting PC refresh initiatives and hardware replacements.
• Escalating unresolved issues to next‑tier IT staff.
• Communicating status updates to users and IT team members.
• Maintaining accurate records of support activities.

As a Tier 1 IT Service Desk Technician, you will play a vital role in our technology operations. You’ll gain hands‑on experience, work with a knowledgeable IT team, and contribute to a positive user experience. If you are technically skilled, customer‑oriented, and thrive in a fast‑paced office environment, we encourage you to apply!

Associate

Full‑time

Information Technology, Customer Service, and Project Management

Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Current Lighting by 2x

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Tuition assistance
• Disability insurance

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