L2 Tech

Base pay range

$29.75/hr - $40.25/hr

• Provide incident analysis/resolution and timely Level 2 and 3 hardware and software support for ~200 to 300 clients and workstations depending on assigned sites and designated backup assignments
• Provide support and maintenance for multiple (normally 4-6) facility/plant networks depending on assigned sites;
  Manufacturing facilities typically operate on a 24x7 basis
• Process, resolve and oversee approximately 400-900 client incidents and user requests on an annual basis
• Provides local IT project support for 3 to 5 global, regional, and/or local IT or business initiatives per year
• Travels to other locations to support and maintain IT infrastructure at assigned facilities and assigned backup locations
• Analyze, troubleshoot, and provide effective Level 2 and 3 technical support on an array of user issues, including site and remote connectivity, LAN connections, desktop hardware and applications, Windows desktop, hosted application connectivity, mobile devices, collaboration tools, etc.
• Provide virtual desk side break/fix support using BMC tool for workstations and peripherals at assigned facilities
• Provide consultation, support, and guidance on assigned iTeam Service Requests;
  Participate in discussions with clients and iTeam groups regarding request decisions and direction at the end user level;
  Work with supervisor to manage client expectations;
  Balance the needs of the organization and client to ensure satisfaction for all relevant parties
• Perform imaging procedures on client PCs;
  Coordinate with Front Office to maintain a clear understanding of PC imaging procedures to ensure ability to quickly respond to new/replacement PC requests
• Using workflow processes, perform Level 2 and 3 support activities specifically for: manual software installs, network access requests, remote access requests, hard drive data recovery, and PC procurement process

• Bachelor's degree in Computer Science, Business, or related field preferred, or progress towards this with relevant work experience as outlined in requirements
• Minimum 3 to 5 years of experience supporting networked PCs in the Windows environment, and experience in various technical, business, professional aspects of systems, applications and tools used;
  Recent experience in supporting complex Cisco environments preferred
• Basic Cisco switch configuration skills preferred;
  Knowledge of VLANs is essential;
  Knowledge of BMC Desktop Management Tool or similar software and Microsoft Active Directory
• Must have strong knowledge of PC configurations, Windows 7 and 10, and hardware peripherals
• Preferred PC software skills in Microsoft O365, Adobe, and various other software applications
• Experience working in a chemical manufacturing environment and R&D facility a plus
• Experience working through projects using project methodology a plus

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & disability insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.

Mid-Senior level

Contract

Engineering and Information Technology

IT Services and IT Consulting

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.