Bus Unit Application Support Analyst

Work Location

Greenville, South Carolina, United States of America

40

$25.75 – $41.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Sales & Customer Distribution Support

The Business Unit Application Support Analyst I is responsible for maintaining the dialer system used to make collections calls. They will execute the calling strategies that the business dictates, monitor inbound calls to ensure service levels are met, execute text messaging platforms, and complete reporting.

Remote

Monday-Friday 8:00am-5:00pm EST

Rotating Saturdays/Sundays every 6 weeks

• Performs work under minimal supervision and may provide coaching to others
• Participates as subject matter expert on strategic initiatives involving system support
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
• Monitors incoming and clearing system files, investigates and resolves issues as needed
• Provides senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives
• Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
• Periodic travel may be required

• Associate’s degree or progressive work experience in addition to experience below
• 1+ years related experience required
• Effective communications, problem-solving and decision making skills
• Must be able to relate technical solutions to operational issues
• Organization, planning and coordination skills

Never: 0%;
Occasional: 1‑33%;
Frequent: 34‑66%;
Continuous: 67‑100%

• Domestic Travel — Occasional
• International Travel — Never
• Performing sedentary work — Continuous
• Performing multiple tasks — Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds — Occasional
• Sitting — Continuous
• Standing — Occasional
• Walking — Occasional
• Moving safely in confined spaces — Occasional
• Lifting/Carrying (under 25 lbs.) — Occasional
• Lifting/Carrying (over 25 lbs.) — Never
• Squatting — Occasional
• Bending — Occasional
• Kneeling — Never
• Crawling — Never
• Climbing — Never
• Reaching overhead — Never
• Reaching forward — Occasional
• Pushing — Never
• Pulling — Never
• Twisting — Never
• Concentrating for long periods of time — Continuous
• Applying common sense to deal with problems involving standardized situations — Continuous
• Reading, writing and comprehending instructions — Continuous
• Adding, subtracting, multiplying and dividing — Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27…