Support Specialist

The Support Specialist is responsible for promoting and maintaining a high-quality, professional, and service-oriented image. This role is a key point of contact for escalated end-user support issues related to POS (Point of Sale) software. The individual will work closely with end-users (store personnel), quality assurance testers, developers, and project managers to troubleshoot, analyze, and resolve software issues and defects.

The ideal candidate will have a strong conceptual understanding of POS software support and QA testing processes. This individual will demonstrate ownership of 95% of support issues from initial contact through resolution while maintaining open lines of communication across Support, QA, Development, and Customer teams. Success in this role requires a team-oriented mindset, excellent communication skills, and a desire to mentor peers.