Desktop Support Technician

# Desktop Support Technician Office Address - Greenville, SC 29607## Description
** Desktop Support Technician
**** Department:
** IT Services  
*
* Reports To:

** Director of IT Services / Service Manager  
*
* Location:

** Greenville, SC (On-site with possible client-site travel)
** About the Role
** The
** Desktop Support Technician
** is the  Technology Enabler  for our employees and clients. This role serves as the bridge between end-users and the broader IT team, ensuring devices, applications, and workplace technology operate reliably and securely. You are the hands-on problem solver who keeps users productive by delivering exceptional technical support, maintaining endpoint systems, and helping drive technology adoption across the organization.

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- ** Key Responsibilities
**** The  Technology Enabler  Approach**
* ** Workstation Lifecycle Management:
** Build, image, configure, deploy, and maintain Windows 10/11 desktops and laptops. Perform hardware upgrades, replacements, and peripheral installations.
* ** Advanced Troubleshooting:
** Diagnose and resolve complex hardware, software, and operating system issues for users both remotely and onsite.
* ** Software Deployment & Maintenance:
** Install, configure, update, and support Microsoft 365 applications, browsers, security tools, and business-critical software.
* ** Endpoint Security Support:
** Assist with malware remediation, patch management, endpoint protection monitoring, and device compliance initiatives.
* ** User Experience Advocacy:
** Serve as a trusted technical resource for end-users, providing clear communication and ensuring a positive support experience.
* ** Asset & Inventory Management:
** Maintain accurate records of deployed equipment, asset assignments, warranty information, and lifecycle status.
* ** Technical Documentation:
** Document troubleshooting procedures, resolutions, configurations, and support processes within the ticketing system and knowledge base.
* ** Escalation Coordination:
** Work closely with senior technicians and engineers to resolve advanced technical issues and ensure timely ticket resolution.
** Endpoint & Infrastructure Support
*** Support Windows desktop and laptop environments, including operating system troubleshooting and performance optimization.
* Assist with Microsoft 365 user support, including Outlook configuration, One Drive synchronization, Teams functionality, and SharePoint access.
* Troubleshoot printers, scanners, docking stations, monitors, and other workplace technology.
* Assist with local networking issues, including Wi-Fi connectivity, network jack testing, and basic switch or connectivity troubleshooting.
* Support user account administration through Active Directory, Azure AD, and Microsoft 365 environments.
* Assist with workstation patching, updates, and endpoint management initiatives.

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- ** IT Operations & Process Improvement
*** Maintain detailed and accurate ticket notes, ensuring all work is properly documented.
* Contribute to the development and improvement of Standard Operating Procedures (SOPs) and technical documentation.
* Identify recurring technical issues and collaborate with the team to develop long-term solutions.
* Participate in technology rollouts, hardware refresh projects, and organizational IT initiatives.
* Support continuous improvement efforts that enhance technical efficiency, security, and user satisfaction.## Qualifications
** Qualifications**
* ** The  Problem Solver  Mindset:
** You enjoy diagnosing issues, investigating root causes, and delivering solutions that prevent recurring problems.
* ** Technical Support

Experience:

** 1–3 years of experience in desktop support, help desk, technical support, or a related IT role.
* ** Customer Service Focus:
** You understand…