Senior M365 Collaboration Engineer

United Community is an amazing place to work and make a positive impact in the lives of many! Specific to this position, the Productivity Team provides a critical role in equipping all United Community employees to be as productive as possible with their required applications, devices, and data. Just like the company overall, the Productivity Team works together for the good of our customers, and that is done through excellent and intelligent technology solutions for our employees to efficiently serve our communities.

Focusing on this exact position, the Senior M365 Collaboration Engineer is responsible for end user technology systems that equip our employees to perform work functions in the office, in the branch, or on the go. From a technology perspective, this includes oversight and engineering for Microsoft 365 solutions for communication, productivity, collaboration, Microsoft AI Tools, and Microsoft Power Platform. In helping to deploy and manage Microsoft AI tools, such as Copilot and Copilot Studio, this person will need to be a great partner with other lines of business to identify and develop ideal generative AI and agentic AI solutions using Copilot Studio, Power Automate, and more.

Collaborating with others on the Productivity team is also a critical part of the role as heroic teams are pivotal to our continued success.

The person performing the role will be responsible for cross-training other M365 Collaboration Engineers and possibly some other teams in IT that perform a related function. Additionally, they must implement ever-improving cyber-security practices for their area of ownership, deliver excellent documentation, follow standards and procedures, ensure Service Level Agreements are met for the related platforms, provide great customer service, and work well with other key teams, such as Information Security, Service Desk, and Infrastructure.

The Senior M365 Collaboration Engineer will also take responsibility for the more complex issues and work with other technology areas to resolve those issues.

• Administering and managing the Microsoft 365 and Microsoft Entra t
• Fulfilling user submitted tickets regarding Microsoft 365 products (Exchange, One Drive, Teams, Office Suite, etc)
• Ensure good functionality and frequent updates of M365 applications on PCs, Macs, and mobile devices
• Work with business, vendor, and technology teams for the development and operation of a state-of-the-art end user environment that meets current and future business objectives
• Respond to audit and regulatory requests to provide the requested information by the specified deadline
• Create documentation of the processes, procedures, and components of the environment
• Work independently on projects and assignments but many times with others on the team
• Responsible and accountable for the on-time completion of tasks and projects as assigned while understanding that overtime and after-hours/weekend work may be periodically required to complete projects/tasks
• Must be able to occasionally lift and move technology related equipment of reasonable size and weight
• Compliance Training
  :
  Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
• Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High School diploma required;
  Undergraduate Degree highly preferred
• Technical training and…