Technical Support Engineer

Job Summary

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

• All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose:
  Inspire health. Serve with compassion. Be the difference.

• Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods

• Troubleshoots and resolves complex challenges related to ITS hardware and software.

• Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations

• Performs hardware and software updates to ITS solutions including mobile devices.

• Creates and maintains standards documentation related to hardware and software solutions including mobile devices.

• Provides training and support to end-users on the use of IT systems and software

• Conducts regular audits of IT equipment and ensure compliance with company policies

• Utilizes active directory to support the enterprise needs

• Performs other duties as assigned.

• This is a non-management job that will report to a supervisor, manager, director or executive.

• Education
  - Associate degree in ITS related field of study.

• Experience
  - Two (2) years related work experience.

• Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

• Certification in CompTIA A+, Network+, or similar IT certifications preferred.

• Valid Driver’s License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.

• Ability to prioritize

• Ability to manage multiple assignments and tasks

• Ability to adapt to new technologies and processes

• Understanding of networking, hardware, and software troubleshooting

Work Shift

Day (United States of America)

Location

Greenville Memorial Hospital

Facility

Corporate

Department

ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.