Casualty Claims Representative

Job Title

Casualty Claims Representative

Auto-Owners Insurance

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit‑based work‑from‑home program based on job responsibilities. After initial training in‑person, you could have the flexibility of work‑from‑home time as defined by the leadership team.

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi‑line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on‑site investigations

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi‑line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, and understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully‑funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Mid‑Senior level

Full‑time

Finance and Sales

Insurance