Public Works Programs & Engagement Manager

Job Summary

Under general direction and in compliance with standard operating procedures and policies, promotes the Public Works Department mission, vision, and goals through community outreach and education programs, communications, marketing, and advertising initiatives. Plans and implements community related events to include the bi‑annual e‑waste and shredding event. Coordinates with local schools and organizations for Touch‑a‑Truck events. Photographs events and employees and maintains a photo library and inventory.

Establishes and maintains a communications plan for Public Works events, resident awareness, and emergency events by working collaboratively with Communications & Engagement department personnel. Maintains Public Works web pages on the City of Greenville website. Serves as internal organizational effectiveness manager by evaluating work procedures, making recommendations to improve efficiency and effectiveness of operations, developing training materials, and managing special projects.

Manages and maintains accreditation records including policies and procedures to ensure accreditation compliance. Plans and implements human resources programs to include employee recognition and appreciation events, mentor program, and supports Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Supports the Public Works Emergency Operations Center (EOC). Provides writing and editorial support for Public Works awards and grant submissions by working collaboratively with appropriate City staff.

Occasional evening and weekend hours required.

• Manage Public Information and Community Engagement: Plan and implement community related events to include the bi‑annual e‑waste and shredding event. Coordinate and staff booths at job fairs and community events, and coordinate with local schools and organizations for Touch‑a‑Truck events. Capture high quality photographs of Public Works events for use in marketing, communications, and project initiatives. Organize and maintain a comprehensive, searchable digital photo library to ensure easy access for historical documentation and future marketing efforts.
  
  Oversee branding efforts and develop messaging to promote Public Works mission, projects, and services. Write and edit content that showcases department operations, citizen appreciation stories, awards won by employees, etc. Establish and maintain a communications plan for Public Works and partner with the Communications & Engagement Department as needed (videos, etc.). Determine appropriate marketing strategy and communications plan for the department regarding community events (open house, shred events), public works awareness, announcements posted on truck billboards, and Public Works in general.
  
  Interview appropriate individuals to gain insight for internal and external communications. Maintain and update Public Works web pages on the City’s website on a regular basis to ensure content is accurate. Create and build relationships with homeowner associations (HOA), residents, and other agencies, to provide updates and education on public works programs and initiatives, including encouraging participation in recycling and litter clean‑up events and meetings.
  
  Work with vendors to create various advertisements (banners, signs, flyers, radio advertisements, handouts, posters) for public display. Serve as liaison and information source to internal departments and external citizens regarding policies, procedures, programs, services, and objectives as it relates to Public Works.
• Serve as Internal Organizational Effectiveness Manager: Serve as internal organizational effectiveness manager. Evaluate current operations, identify areas for improvement in processes and structures, and work with department leadership to implement changes. Provide technical assistance and training support to division managers. As needed, manage teams to establish goals, monitor progress, and analyze organizational efficiency metrics to provide decision support to leadership. Maintain user guides that document processes for various software and systems.
  
  Develop…