PGA Certified Hard Goods Associate

PGA Certified Hard Goods Associate – Join PGA TOUR Superstore

3 days ago – Be among the first 25 applicants

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we dedicate to hiring selfless team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, we continuously strive to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories) to drive sales and enhance customer experience. The role involves front‑end operations (returns, exchanges, promotions) while ensuring merchandise is presented at a premier stock and visual level. The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment.

Exceptional customer service and collaboration with team members are key to success.

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the customer coming back.
• Seek out and engage customers throughout the Hard Goods areas.
• Maintain a working knowledge of all front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.) and assist when needed.
• Assist in keeping Hard Goods areas merchandise presence at a premier stock and visual level to drive sales and the customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various golf clubs and explain their features, benefits, and differences to customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for our customers.

• Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible. Membership must be maintained for the duration of employment and proof may be required.
• Communication: Strong listening and interpersonal skills; verbal and written communication skills require cross‑functional interaction.
• Computer: Basic computer skills with Microsoft Office Suite proficiency.
• Organization: Ability to juggle multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years in retail sales or similar experience preferred.
• Working Conditions and Physical Demands: Must stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.
• Schedule: Flexible availability including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business concepts with appropriate training.
• Accountability: Strong self‑accountability and proactive drive for results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.