Client Service Executive

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

• Support the business priorities of Branch Managers, Production team members, and the client service function.
• Grow revenue by counseling clients on additional lines of insurance or limit increases based on each client's unique exposure to risk.
• Deliver high-quality client service consistent with AJG operational standards and practices.
• Achieve operational productivity and performance metrics consistently.
• Profitably manage an assigned group of client accounts.
• Build relationships with existing clients by providing exceptional ongoing customer care.
• Solicit referrals from current client base to generate new business prospects.
• Secure existing business and actively drive sales of additional services and coverage lines.

• Bachelor's degree with 5+ years client service and/or claims management experience—OR—High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold a current Property and Casualty License.
• Proficiency in Microsoft Office applications and technology tools to maximize productivity and quality.
• Prior experience managing client relationships.
• Strong written and verbal communication skills.

• Insurance knowledge.
• Property and Casualty experience.
• Solid financial acumen.

• Build collaborative and mutually meaningful relationships with internal and external clients.
• Facilitate or lead group meetings with internal and external clients.
• Effectively manage multiple and sometimes competing priorities.
• Be comfortable analyzing and using data to make decisions.
• Work in a self-directed manner and act as a role model for high performance and Gallagher's shared values.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, we also offer a wide range of benefits.

Minimum core benefits:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program—elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing.
• Charitable matching gift program.
• And more.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We embody inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

We will make reasonable accommodations for qualified persons with disabilities unless undue hardship occurs.