Child Support Services Regional Case Manager

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

• The Child Support Services Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepare cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
• Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicates and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensures personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services.

A Bachelor's Degree or higher may be substituted for the required work experience.

These application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.…