Customer Service Coordinator - First Shift

Location: Greenville, TX (Onsite)
Schedule: First Shift
Pay Rate: $17.75 per hour
Employment Type: Temporary to Permanent

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests, ensuring prompt issue resolution and exceptional customer support. You will partner with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility alarms and systems, and maintain accurate service records.

This position is ideal for someone who enjoys problem-solving, works well in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you’ll play a critical role in supporting daily operations and maintaining a best-in-class customer experience.

This is a fully onsite temporary position located in Greenville, TX and will support first-shift operations
.

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.
• Identify and elevate critical issues in accordance with established procedures.

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience working with ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently while maintaining a high standard of customer service.
• Ability to interpret instructions, correspondence, and operational procedures accurately.

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

• Competitive Pay at $17.75 per hour
• Stable First-Shift Schedule
• Opportunity to Support a Major Telecommunications Client
• Dynamic, Fast-Paced Operations Environment
• Collaborative Team Culture
• Professional Development and Training Opportunities
• A Culture Built on Respect, Integrity, Service, and Excellence
• Potential Career Growth Within a Global Organization

This position supports a major telecommunications client.

This is a temporary onsite opportunity located in Greenville, TX supporting first-shift operations
.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is unable to provide sponsorship for this position at this time.