Ward Administrator

Job Overview

Provide comprehensive administrative and secretarial support to the multi‑disciplinary team, including the team manager and clinicians at Oaktree Lodge.

• Answer incoming calls and handle enquiries, ensuring prompt and accurate message delivery.
• Organise meetings, take minutes and communicate professionally with a wide range of service users and professionals.
• Distribute and disseminate post, and manage the Hybrid Mail system to send correspondence to GPs and service users in a timely manner.
• Order office supplies, book interpreter services, and assist clinicians with troubleshooting computer issues.
• Respond to incoming calls and process enquiries according to management procedures, recording all messages accurately.
• Welcome visitors to the base professionally, providing appropriate direction to personnel.
• Support the smooth running of the service, undertaking any other duties required.

• Experience using the Rio system is an advantage; full training will be provided.
• Strong organisational and communication skills.
• Ability to prioritise and manage client enquiries in a courteous and professional manner.
• Proficiency with IT packages including Word, Excel, Internet, Email and internal databases.

We are unable to offer a certificate of sponsorship for this post.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include district nursing, speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. We employ 4,300 staff across 125 sites, including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and homes. We work closely with NHS partners, local councils and the voluntary sector.

• We’re Kind
• We’re Fair
• We Listen
• We Care
• Using IT packages including Word and Excel, Internet, Email and internal databases
• Ability to prioritise and manage client enquiries in a courteous and professional manner
• Deliver high‑quality comprehensive administration support to the clinical team while prioritising a busy workload
• Distribute and disseminate post as necessary
• Using Hybrid Mail to send correspondence to GPs and service users in a timely manner
• Order office supplies as required
• Assist clinicians in troubleshooting computer issues
• Respond to incoming calls and deal with enquiries in accordance with management procedures, recording all messages accurately and ensuring they are passed to the relevant clinician
• Organise meetings and take minutes
• Welcome visitors in a professional and courteous manner, directing them to the appropriate personnel
• Book interpreter services for the unit
• Undertake any other duties required to ensure the smooth running of the service