Receptionist Macmillan Brook Unit

Detailed job description and main responsibilities

To ensure that all patients have checked-in on the Self-Check-in Kiosk and this is reflected on Enlighten, the kiosk management system. Support the smooth flow of patients throughout the Unit by co-ordinating with clinical staff and administrative staffs. Update Icare with any new information/ changes to patients demographics. Monitor and maintain the Self-Check-in Kiosk by applying to Icare any new information from the Kiosk, data that is received regularly by email.

As the first point of face-to-face contact, ensure that all queries are dealt with in a professional and sensitive manner and when necessary, work closely with the Administrative teams to resolve or refer onto the appropriate Service, ie MAGS Macmillan Advisory Team. To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.

In the absence of the HCA ensure all patients have height/weight taken prior to their clinic appointment and document on Icare. Maintain daily the Outpatients Clinic Information Board Ensure all follow up appointments are made as instructed by clinicians on the E-outcome forms and that these instructions are followed with care. Email the relevant clinicians through the generic email box with any queries on outcomes relating unavailable slots and inform the Admin Manager of any capacity issues relating to booking appointments.

Email the relevant clinicians through the generic email box of any e-outcomes that are outstanding and for those clinicians that do not respond within a good time frame, escalate to the Administrative Manager. For patients requiring blood forms, that these are printed and either handed to the patient or sent by post with patients appointment letters. All clinic to be cashed-up by the end-of day for any outstanding clinics that these are completed within 48hours in line with LGHT guidelines.

Answering telephone queries or re-directing as appropriate in a sensitive and professional manner. To organise support services for patients as required, booking interpreters, porters and liaising with the transport desk. Request all necessary maintenance work after consultation with the Administration Manager. To give reception cover for annual leave or sickness to Lewisham Suite 8 Clinic Co-ordinator, as and when needed, on a team rotational basis.

To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures, inform Management of any urgent issues that they are unable to resolve in good time. The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development. Ensure that the required mandatory training is up-to-date in line with the Trusts guidelines and Policy

Chelsea and Westminster Hospital NHS Foundation Trust