Complaints & Service Improvement Lead - 2-Month Contract
Job in
Greenwich, Greenwich & Woolwich, Greater London, England, UK
Listed on 2026-08-21
Listing for:
Civic Recruitment Limited
Contract
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Civic Recruitment Limited in Greenwich, United Kingdom, is recruiting for a 2-month contract with a local authority. The role focuses on managing customer complaints, inquiries from members and MPs, and handling statutory requests such as FOI, EIR, and Data Protection requests under an umbrella arrangement.
You will drive service improvements, support project work for the Community Services Directorate, and oversee responses to MPs and Ombudsman inquiries, ensuring alignment with corporate
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