Head of Housing Technology

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering (and ensuring proper governance of) a roadmap of technology-centric change and management of the Housing IT team. Providing strategic leadership and operational oversight of Housing Technology functions, ensuring that core housing systems and technologies are robust, secure, and continuously improved in alignment with council priorities.

This role will lead the development of innovative digital solutions that enhance service delivery, drive transformation, and maximise value for money. The postholder will shape and deliver a forward-thinking technology roadmap, working closely with internal and external stakeholders to translate business needs into actionable system strategies. As a key member of the Housing IT leadership team, they will play a pivotal role in embedding a culture of excellence, accountability and innovation - nurturing a high-performing team and ensuring Housing IT contributes meaningfully to wider corporate and service transformation goals.

• Direct Line Management of up to 4 staff
• Indirect Management of a team comprised of ~21 staff (Housing IT)
• Identify opportunities for digital innovation and service improvement, ensuring technology adoption supports efficiency, compliance, and improved resident outcomes.
• Lead the evaluation, procurement, and implementation of new systems or modules, ensuring strategic fit, cost-effectiveness, and successful integration with existing platforms.
• Collaborate with senior stakeholders, including service heads, Digital leadership, and programme boards, to ensure systems developments are well-governed and contribute to service transformation.
• Portfolio Leadership and Governance
• Oversee a portfolio of system-related projects, upgrades, and enhancements, ensuring robust project planning, stakeholder engagement, risk management and delivery to time and budget.
• Provide direction and oversight to project teams working across areas such as NEC Housing, DRS, Propeller, LMS and mobile working solutions.
• Act as a senior point of escalation for programme issues, working closely with suppliers, internal delivery leads, and business stakeholders to resolve risks or blockers.
• Ensure compliance with council governance frameworks, including report writing, PCR procurement processes, contract approvals and programme board reporting.

• Build and maintain strong, trusted relationships with suppliers (e.g. NEC, Advanced, Civica), ensuring value for money, high performance, and responsiveness to the council's evolving needs.
• Lead on contract and performance management, chairing regular review meetings, tracking KPIs, and holding suppliers to account for delivery and quality.
• Represent Housing IT at cross-directorate and pan-council working groups and governance boards, acting as the strategic voice for Housing Technology.

• Ensure the delivery of a high-quality support service for all users, including second-line support, training, documentation, user groups and knowledge management.
• Oversee the management of data integrity, user access, data reconciliations, interfaces and system processes, ensuring robust audit trails and compliance with data protection legislation.
• Drive improvements in reporting and data intelligence across services through better use of reporting tools (e.g. Crystal Reports, SQL, Power BI), automation and dashboards.
• Ensure robust disaster recovery, system security, and business continuity processes are in place and regularly tested.

• Lead, inspire and manage a multidisciplinary Housing IT team, promoting a culture of collaboration, high performance, innovation and service excellence.
• Line manage senior officers and team leads (e.g. Principal Housing IT Officers, Senior Housing IT Administrators, Applications Support Manager), supporting their professional growth and development.
• Define priorities and allocate resources effectively to ensure operational resilience and…