Operations Manager

Location: Greenwich

Operations Manager – Complex Care & Supported Living
South London | Hybrid Working
£50,000 – £55,000 + performance incentives
Full-time | Permanent

We are recruiting an experienced Operations Manager for a clinically led complex care provider based in South London.

This is a senior opportunity overseeing supported living services and adult and paediatric community complex care packages across London and the South East. The successful Operations Manager will be responsible for service performance, compliance, mobilisation and operational growth within regulated services.

Why Apply?
Hybrid working structure
Clear progression within a growing provider
Strong clinical governance framework
Opportunity to influence service growth and stability
Supportive senior leadership team

The Role The Operations Manager will oversee multiple services, ensuring high-quality delivery, safe mobilisation of new packages and strong regulatory compliance.

Key responsibilities include:

Managing supported living and community complex care operations
Leading mobilisation from referral to go-live
Supporting Registered Managers and Clinical Leads
Driving occupancy, workforce stability and retention
Ensuring CQC compliance and safeguarding standards
Monitoring KPIs including service quality, incidents and performance
Working alongside Business Development to assess operational viability of new referrals
Maintaining strong commissioner and stakeholder relationships

Requirements
Proven experience as an Operations Manager within complex care or supported living
Strong knowledge of CQC frameworks and regulated services
Experience mobilising high-acuity adult or paediatric packages
Understanding of NHS, CHC and local authority pathways
Multi-site operational leadership experience
Commercial awareness with the ability to balance growth and governance

Package
£50,000 – £55,000 basic salary
Performance-related incentives
25 days annual leave plus bank holidays
Pension scheme
Hybrid working

If you are interested in applying for this Operations Manager position, please click apply or contact Ehsan at Leaders in Care on (phone number removed), quoting the reference number below. An informal, confidential conversation is welcomed.

Reference: LICEA