IT Change Management Lead Analyst

About The Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

About The Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, , and others.
This is Hybrid role(4 days in office /1 days remote)
About Your Team
The Change Management Lead Analyst/Specialist is currently responsible for reviewing, supervising, discussing, and coordinating change requests and initiatives across all IT departments. This role ensures that all changes are implemented effectively within approved non-conflicting windows, and have proper verification tasks in place, with established stakeholder communications. IT Change Management utilizes Service Now, Jira, Confluence, Nautobot, and IB Trading Platform knowledge for daily approvals and reviews.

There are continuous efforts to enhance/onboard non-IT departments into centralized Change Management, while ensuring scalability and ITIL/DORA compliance. Additionally, this role will also be requested to manages allocation of available IT hardware resources, initiateing new IT projects based on trends/observations, build out curates and maintains overall IT Service Catalog of the IB Trading Platform, and assists Solution Architecture and Production Engineering departments for with ad-hoc/critical efforts project tasks.


Key Responsibilities

Change Request Review & Supervision

• Review and assess change requests queues, for change suitability, completeness and validity
• Supervise change initiatives from initiation through implementation and closure
• Coordinate with stakeholders to ensure alignment with organizational objectives

• Certify that change requests are implemented within approved maintenance windows, including proper verification procedures
• Validating that changes meet defined success criteria with documented rollback plans
• Revisit and troubleshoot failed changes or conflicting maintenance for understanding, optimization and product improvement

• Evaluate and document the potential impact of change requests on systems, processes, and users, building toward long term IT Service Catalog
• Communicate impact analysis sessions with technical and business teams
• Escalate trends/observations to IT Project Management for proposed remediation or enhancement

• Manage overall allocation…