Operational Resilience - Program and Governance Lead

Operational Resilience Americas Department

The Americas Operational Resilience Department enable the bank to effectively manage business threats and mitigate risk of disruptions. The department ensures readiness of each entity as well as the ability to respond adequately to disruptive events, minimizing the impact on the services delivery of the bank’s critical operations. The department addresses both Resilience Transformation and Resilience Operations. The transformation aspect encompasses resilience strategy, program execution, and the development of new capabilities across the organization.

Meanwhile, resilience operations provide visibility and readiness in daily activities, including new product launches, continuity testing, and event or crisis management. The functions performed span all lines of business and corporate functions across the Americas region to mitigate risks and disruptions through an efficient and sustainable framework, effectively reducing risk and enabling Mizuho to meet growing business expectations and regulatory requirements.

This role is hybrid and based in our New York City Office

• Contribute to the development and execution of a comprehensive operational resilience strategy that aligns with the firm’s business objectives, regulatory requirements, and enterprise risk management framework.
• Establish and maintain governance structures, policies, and frameworks that underpin the organization’s resilience capabilities and ensure consistent application across all business units.
• Partner with business and technology stakeholders to embed resilience principles into core processes, systems, and decision‑making practices.
• Facilitate the integration of resilience efforts across key domains, including business continuity, IT disaster recovery, third‑party risk management, and crisis management, ensuring a cohesive and coordinated approach.

• Support the implementation and ongoing execution of the operational resilience framework, ensuring alignment with regulatory expectations, industry best practices, and internal policies and standards.
• Ensure prioritized business services fully adopt the program’s methodology, governance structures, and outcome measurement practices.
• Promote awareness and foster a culture of resilience across the organization through targeted training, stakeholder engagement, and cross‑functional collaboration.
• Facilitate the identification and mapping of critical business services, including their dependencies on personnel, technology, facilities, third parties, and data.
• Lead efforts to identify, remediate, and monitor resilience vulnerabilities, ensuring timely resolution and continuous improvement.

• Execute a comprehensive testing program to evaluate the bank’s resilience posture, uncover emerging risks, identify structural vulnerabilities, and identify opportunities for enhancement.
• Conduct resilience assessment initiatives—including simulations, tabletop exercises, and scenario analyses—to validate the effectiveness of business continuity, disaster recovery, third‑party, and technology resilience capabilities in alignment with defined risk appetites.
• Collaborate with operational resilience pillars to assess compliance with established capability baselines and risk thresholds.
• Monitor key performance indicators (KPIs) and key risk indicators (KRIs) to evaluate the organization’s ability to mitigate risk scenarios and provide actionable insights to service owners for informed decision‑making.
• Analyze trends across services, resilience pillars, and the broader program to identify areas for continuous improvement.
• Ensure compliance with applicable regulatory requirements and serve as a liaison with internal audit and external regulators on matters related to operational resilience.
• Maintain alignment with internal policies and standards, ensuring consistency with evolving market practices and regulatory expectations.
• Support the advancement of resilience tooling, automation, and technology innovation to enhance the efficiency and effectiveness of resilience management.

• Collaborate with key stakeholders across IT, Risk, Operations, Legal, Compliance,…