Information Technology Director

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Full Time Greenwich, CT, US

3 days ago Requisition

Salary Range: $ To $ Annually

The newly created Information Technology Director position oversees, maintains and supports all technology-related aspects for the organization: infrastructure, security, end-user support, vendor relationships, asset management, and strategic planning. This is a hands-on role for someone who is equally comfortable presenting a technology roadmap to the Chief Executive Officer in the morning and troubleshooting a Citrix session or Active Directory issue in the afternoon.

• Serve as the primary internal liaison to the third-party managed services provider that hosts and administers the organization’s servers and Active Directory environment. While direct AD changes will be handled by the ISP, the incumbent must have sufficient working knowledge of Active Directory to communicate requirements clearly, review proposed changes, and hold the provider accountable.
• Understand and monitor the health, performance, and availability of all hosted server and directory environments; elevate issues to the managed services provider and track resolution.
• Participate in planning discussions for future server changes, upgrades, or migrations; provide organizational context and requirements to the managed services provider.
• Administer and optimize the Microsoft 365 tenant across its full suite – Exchange Online, Teams, SharePoint, One Drive, and Intune – managing licensing and configurations for the full organization.
• Manage and support the Citrix virtual desktop and application environment: session performance, user access, patching, and availability across all locations.
• Maintain the local and wide-area network infrastructure, firewalls, switching, wireless, and VPN, across all physical sites, ensuring performance and security standards are met.
• Ensure backup, disaster recovery, and business continuity plans are in place, tested, and aligned with the managed services provider’s responsibilities.
• Maintain and implement the organization’s multi-year IT roadmap that aligns technology investments with the organization’s mission and budget realities.
• Serve as the primary IT advisor to the senior leadership team; prepare regular technology briefings and reports.
• Develop and enhance IT policies, procedures, and governance standards that apply consistently across all sites.
• Develop and manage the annual IT budget, including capital and operating expenditures.

• Implement and maintain a cybersecurity framework (NIST CSF or CIS Controls) appropriate for a non-profit handling sensitive client and donor information.
• Manage the Microsoft 365 security posture:
  Defender for Business, Conditional Access Policies, and Secure Score benchmarks.
• Enforce and maintain multi-factor authentication across all users and systems; manage privileged access controls.
• Conduct or coordinate regular security assessments, vulnerability scans, phishing simulations, and staff security awareness training.
• Ensure compliance with applicable data privacy requirements, including HIPAA (if applicable), Connecticut state law, and grant or funder-specific security mandates.
• Maintain security of the Citrix environment, including session policies and secure remote access configuration.
• Serve as the primary internal point of accountability for the managed services provider hosting the organization’s servers and Active Directory at the ISP, reviewing SLAs, directing change requests, and ensuring the provider delivers against contractual commitments.
• Serve as the primary…