VP of Operations Excellence

Job Details:
Level: Senior,

Job Location:

Grease Monkey International LLC - Greenwood Village, CO 80111, Position Type:
Full Time, Salary Range: $ - $ Salary/year, Department:
Operations

Reports To:

COO

Exempt/Full-time

Based out of Denver, CO (DTC) with up to 50% travel commitment

We're looking for a VP of Operations Excellence who brings deep experience in process improvement, change management, and leading large-scale operational initiatives. This role is focused on building scalable processes, implementing solutions, and driving meaningful change across growing, multi-location organization. The ideal candidate knows how to turn strategy into execution, lead cross‑functional initiatives, and ensure improvements are successfully adopted and sustained in the field.

Full Speed Automotive is one of the largest and fastest-growing multi-brand automotive service platform companies in the country, operating thousands of locations across a portfolio of iconic brands. As we continue to scale, operational consistency, efficiency, and disciplined execution are critical to driving sustainable business performance.

The VP of Operations Excellence leads the operational infrastructure, services, and capabilities that enable consistent execution and performance across the organization. This role oversees key areas of operational reporting, process improvement, systems and tool implementation, and operational support, partnering closely with Field Operations and cross-functional leaders to simplify how work gets done and ensure the field has the tools, insights, and processes needed to perform effectively.

This is a hands‑on leadership role responsible for taking operational initiatives from opportunity identification and design through implementation, adoption, and measurable results. The VP of Operations Excellence will use data and analytics to identify trends, challenge assumptions, measure impact, and ensure operational improvements translate into meaningful business outcomes.

• Identify and prioritize opportunities to improve operational efficiency, consistency, profitability, customer experience, and field execution across the organization.
• Partner with Field Operations to develop and standardize scalable processes, tools, and best practices that simplify execution and support consistent performance across locations.
• Evaluate operational challenges, identify root causes, and develop practical solutions that can be effectively implemented at the center level.
• Establish and monitor key operational performance indicators, including car count, ARO, technician efficiency, bay utilization, parts fill rate, and customer satisfaction, to identify opportunities and measure the impact of improvement initiatives.
• Leverage operational data, reporting, and field insights to identify trends, bottlenecks, and performance opportunities across locations, regions, and service lines.
• Drive a culture of continuous improvement through disciplined evaluation of processes, results, and opportunities for ongoing improvement.

• Lead cross-functional implementation of new operational processes, systems, tools, and ways of working from design through rollout, adoption, and sustained execution in the field.
• Build and manage implementation roadmaps, including timelines, ownership, resources, risks, communication, and success measures for multi-location initiatives.
• Partner with IT, Finance, Field Operations, Training, Customer Experience, and other functions to ensure operational initiatives are practical, aligned with business needs, and deliver measurable results.
• Establish effective change management, communication, and training…