Director of Credit, Collection & Order-to-Cash Operations

Posting to remain open until at least 12/05/2025

Grow Generation is the nation’s largest specialty hydroponic and organic garden center supplier, serving commercial and home growers across the U.S. Our mission is to provide tools, products, and expertise to empower growers at every level. With over 20 locations nationwide and a robust online presence, Grow Generation is at the forefront of driving growth in hydroponics, Controlled Environment Agriculture (CEA), greenhouse and nursery solutions, and gardening centers.

Position

Reports To:

Chief Financial Officer (CFO) or Corporate Controller

Strategic finance leader responsible for managing the Company’s credit, collections, and accounts receivable operations while supporting treasury and cash management functions.

This role ensures disciplined working capital management, customer credit risk mitigation, and optimized cash flow for a multi-location, high-volume retail and distribution business. The Director will lead a high-performing team, oversee the evaluation and extension of customer credit, and establish forward-looking policies and systems that strengthen liquidity, reporting accuracy, and operational efficiency across the organization. The position partners closely with Sales, Treasury, FP&A, and Accounting leadership to align receivables and cash flow initiatives with company growth and profitability goals.

Credit & Collections Leadership

• Oversee all aspects of the Company’s credit, collections, and accounts receivable functions across retail, commercial, and distribution channels.
• Evaluate and approve customer credit applications and limits, leveraging credit data (Dun & Bradstreet, Experian, etc.) and internal risk models.
• Manage, improve and monitor enterprise credit policies and procedures in accordance with internal controls and SOX compliance.
• Lead the collections strategy—establish targets, monitor aging, and drive timely recovery of receivables to reduce DSO.
• Serve as the primary escalation point for complex collection or dispute resolution issues, collaborating with sales and legal teams as needed.
• Partner with the Sales and Operations teams to assess customer credit exposure and ensure business terms balance growth with risk mitigation.

Treasury & Cash Management Support

• Partner with Treasury to forecast cash inflows and manage daily cash positioning.
• Provide actionable data on collections performance and AR aging to support liquidity planning and working capital optimization.
• Assist in managing credit insurance programs, bank lockbox arrangements, and merchant processing relationships.
• Support cash flow forecasting, providing visibility into collection trends and risk exposure.
• Participate in initiatives to automate cash application and enhance payment processing through ERP and banking integrations.

Operational Excellence & Technology Enablement

• Champion system enhancements within Net Suite and integrated AR/credit modules to improve automation, transparency, and reporting.
• Drive process improvement and standardization across stores, shared services, and customer service teams.
• Implement KPIs and dashboards (e.g., DSO, CEI, % current receivables, dispute cycle time) to measure and communicate performance to executive leadership.
• Support internal and external audit requirements related to receivables, credit exposure, and revenue cycle controls.

Leadership & Collaboration

• Manage, mentor, and develop the Credit & Collections team to build technical, analytical, and leadership capability.
• Act as a cross-functional partner with Sales, FP&A, Treasury, and Accounting to align goals and support business growth.
• Serve as a key liaison with external banks, credit agencies, and insurers.
• Other duties as assigned.

Performance Metrics

• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Aging distribution (% current)
• Cash forecast accuracy
• Reduction in bad debt write-offs
• System automation and process improvement milestones
• Employee engagement and team development

Compensation includes a salary commensurate with experience, participation in group insurance plans upon…