Senior Manager - Advisory Services

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

• Directly lead a team of 12-15 licensed Financial Advisors delivering retirement-focused advice to participants through inbound client interactions.
• Drive performance across key advisory metrics including planning conversations, client experience (NPS), productivity, and quality outcomes.
• Ensure consistent delivery of high-quality, compliant, and client-centric advice that improves retirement readiness.

• Establish a strong coaching culture focused on behavior change, skill development, and performance improvement.
• Develop advisors' financial planning knowledge and readiness for advancement into senior advisor, specialist, or leadership roles.
• Select, onboard, develop, and retain top advisory talent while managing performance expectations and outcomes.

• Act in a Series 24 supervisory role, including:
• Oversight of account opening for taxable accounts and brokerage IRAs
• Approval and supervision of fiduciary contracts and best‑interest advice
• Ensure adherence to FINRA, regulatory, and Empower policies and procedures.
• Exercise sound judgment in escalation, risk management, and compliance matters.

• Monitor daily queue performance and allocate resources to maintain contractual service-level agreements (SLAs).
• Partner closely with EAG Operations, Training, Compliance, and other Empower teams to deliver key initiatives and continuous improvements.
• Provide accurate and timely reporting for monthly, quarterly, and annual service commitments and performance results.
• Lead or contribute to special projects that support advisory growth, experience improvement, or operational efficiency.

• Lead through ambiguity in a fast-paced, evolving advisory environment.
• Identify trends, anticipate challenges, and recommend proactive solutions to improve service quality and advisor performance.
• Foster engagement, accountability, and a culture of continuous improvement.

• 5+ years of experience in the financial services or securities industry
• Active FINRA registrations:
  Series 7, 24, 63, and 65 required
• FINRA fingerprinting required
• Bachelor's degree and/or equivalent professional experience
• Demonstrated ability to lead teams in a highly measured, performance-driven environment

• 2+ years of people management experience, preferably leading teams of 10-15+
• Experience supervising dual-registered representatives
• Proven success driving both client experience and growth outcomes
• Strong market and retirement planning knowledge
• Advanced financial planning designations (CFP, CRPC, etc.)
• Track record of process improvement and cross-functional collaboration
• Desire to build talent, elevate standards, and grow future leaders

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition…