Patient Service Representative

Patient Service Representative – Greenwood Village, CO

Invision Sally Jobe / Radiology Imaging Associates – Join our network of imaging centers.

Reporting to: Site Supervisor, Clinical Operations
Employment Type: Full‑Time

Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with a multidisciplinary team to provide exceptional care for patients. The primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

• Perform full registration, ensuring that insurance is verified and all patient information is correct
• Obtain signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
• Instruct patient to complete any questionnaires required by the clinic
• Answer telephone calls, respond to questions and inquiries, or transfer them when appropriate
• Adhere to policies and procedures and safeguard assets
• Obtain copies of insurance cards, driver’s license, and any other applicable information as necessary
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explain insurance benefits and patient liability using appropriate communication methods/styles
• Financially secure all patient accounts to maximize reimbursement in a customer‑service oriented fashion
• Accurately document all information in the appropriate fields/notes, maintaining accuracy when entering demographic and insurance information in the system
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for individual performance
• Make patients and their needs a primary focus of your actions; develop and sustain productive patient relationships
• Greet each patient with a smile, eye contact, proper tone, and welcoming body language
• Perform other duties as assigned

• Ability to work in a production‑driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high‑volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, CPT, and ICD‑10 coding
• Ability to maintain positive customer service
• Maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship‑building and diplomacy skills
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
• Must read, write, and speak in English

• High School Diploma or GED required

Compensation: $19.00 – $22.70 per hour. In accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, based on non‑discriminatory factors such as experience, knowledge, skills, and abilities.

This position will remain open until filled.

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long‑Term Disability
• Generous paid time off
• Paid holidays
• Voluntary income protection options (e.g., supplemental life insurance, accident, critical illness)
• Profit‑sharing 401(k) retirement plan
• Tuition reimbursement

Full‑time employees become eligible for benefits on the 1st day of the month following 30 days of employment. Part‑time employees may have access to some of these benefits on a pro‑rated basis. PRN employees are not eligible for benefits.