Director, Healthcare Services - IT

About Alvarez & Marsal

A&M (Alvarez & Marsal) is a global consulting firm with over 10,000 professionals in more than 40 countries. The firm takes a hands‑on approach to solving client problems and helping them reach their potential. A&M’s culture celebrates independent thinkers and doers who positively impact clients and shape the industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Director, Healthcare Services – IT leads complex technology and operations initiatives for healthcare clients. The Director works closely with clients on critical technology considerations, designs practical solutions, and drives financial and operational improvements to add value based on client needs.

• Identify and implement opportunities to significantly reduce cost structure by redesigning technology and operations org structures, reducing applications or IT vendor redundancies, eliminating non‑value‑added processes, and refocusing the business on most value‑added processes.
• Optimize overall technology stack (systems, products, process, data, security, team) to drive top‑line and bottom‑line improvement or dive into specific aspects of companies technology investments (e.g., clinical applications, corporate applications, end‑user‑compute, data, infrastructure, network and security) to inform vital board and C‑level decisions associated with growth and cost takeout.
• Develop IT synergy model, one‑time‑cost profile, TSA and carve‑out considerations pre‑deal (M&A) and execute integrations, TSA exits and value creations post‑deal.
• Provide guidance to manage a client through crisis and/or quick solutions and time frames by assisting in structuring and executing on a performance improvement plan.
• Develop operational data analysis to develop KPI metrics to track and drive meaningful change. Conduct client interviews to gain an understanding of and evaluate aspects of client situation and operations.
• Effectively summarize, draw conclusions and create recommendations from large data sets or analyses.
• Lead various work streams within a project, including managing day‑to‑day engagement priorities with guidance from senior leaders.
• Prepare client‑ready deliverables and presentations; make presentations to clients.
• Coach and mentor junior staff both formally and informally.
• Build relationships with clients and seek opportunities to expand the scope of business.
• Support marketing initiatives by assisting with the pitch preparation process and creation of marketing materials.
• Help to build product and service offering tools and templates.

• High energy individuals with a passion for healthcare and solving complex issues.
• Minimum of twelve (12) years of prior work experience in healthcare, consulting or healthcare industry such as healthcare banking, accounting, audit, private equity, or healthcare operations with a healthcare IT focus.
• Experience in acquisition, integration and transformation from an IT deal perspective.
• Experience in one or more industry leading Clinical Application domain (e.g., EMR/EHR, Practice Management, etc.).
• Experience in one or more industry leading Med‑tech manufacturing applications (e.g., MES, QMS, Inventory Management Systems, etc.).
• Experience in one or more industry leading corporate functional domain (HRIS, ERP/Finance, Cloud Stack, etc.).
• Advanced analytics and reporting skills.
• Advanced level of Excel proficiency and experience in financial modeling a must.
• Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking a plus.
• Solid project management and organizational skills.
• Working knowledge of healthcare industry, including a fundamental understanding of healthcare finance, operations, valuation and various laws and regulations is a must.
• Ability to use sound judgment and elevate project issues to project managers or engagement leaders.
• Ability to coach and mentor junior staff.
• Excellent verbal and written skills, with the ability to communicate with…