Lead Network Engineer

This range is provided by NTT Global Networks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

About NTT Global Networks

NTT Global Networks is a leader in software‑defined managed network and Cloud security services for global enterprises focused on providing end‑to‑end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose‑built network and Cloud security solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management with an extensive services suite:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance.
• Managed SD-LAN helps enterprises remove the burden of day‑to‑day management and allows the IT team to focus on the business.
• Managed SASE, SSE services including Secured Gateway and Cloud‑based Network Services help enterprises secure their Internet and web traffic without investing in technology or infrastructure.

NTT Global Networks offers attractive compensation and competitive benefits package including health, dental, vision, disability and life insurance, 401(k) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

NTT is hiring a highly energetic Senior Tier-3 Network Lead Engineer to join our Global Operations Center. Our Network Engineers are responsible for managing the network and security infrastructure for large Enterprise Customers. This Engineer leads critical network operations as a Tier 3 escalation point for complex incidents, outages, performance issues, and changes. Performs troubleshooting, resolution, and root cause analysis for network, security, and cloud connectivity challenges.

Collaborates with cross‑functional teams to optimize network performance, enforce standards, provide technical leadership, drive automation projects, and ensure operational excellence. This Lead Engineer will work within a team of network engineers, security engineers, voice engineers, automation engineers, and suppliers to support NTT Global Network’s Customers.

• Responsible for securing and managing large Enterprise networks including the planning, design, and operation of corporate Enterprise SDWAN, WAN, LAN, Wireless, VoIP, and Cloud services
• Provide Customer support with monitoring, incident response, troubleshooting, and resolution of network, security, and cloud functionality issues
• Serve as Tier 3 escalation point for complex network issues including high‑impact incidents, service outages, chronic problems, and changes on underlay and overlay SD‑WAN, LAN, WLAN, NAC, DNS/DHCP/IPAM and Cloud based network services
• Serve as escalation point with underlay ISPs and network vendors for complex network issues including high‑impact incidents, service outages, planned and unplanned maintenance, chronic problems, and changes
• Perform complex changes and maintenance on Enterprise infrastructure and Backbone network
• Lead customer infrastructure optimization efforts including security hardening, code management, vulnerability management, configuration remediation, and standardization
• Perform configuration and code updates across WLAN, LAN, SD‑WAN, NAC, DNS/DHCP/IPAM, SASE, SSE, and Cloud‑based network services
• Implement network and security technology projects including design, proof of concept testing, and configuration for enterprise customers
• Perform on‑premises WLAN, LAN, SD‑WAN network infrastructure and SASE design reviews, develop detailed health assessments, remediation deployment plans, and remediation.
• Perform root cause analysis post high‑impacting incidents and changes.
• Provide consulting to enterprise customer Architects and CIOs for IT network design, architecture, and compliance
• Design and implement AI‑driven automation to proactively identify…