MSP Team Manager Job Greenwood Village area,Colorado USA,IT/Tech

As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape.

Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed in our mission.

The MSP Manager will lead the MSP Team, ensuring alignment with company values and objectives. Your role involves managing a team of technical professionals, making informed decisions, and driving constant improvements in service offerings and MSP processes. You will also manage relationships with external IT vendors, facilitate team collaboration, and ensure the accuracy and security of managed service platforms. Strong technical skills, proactive communication, and a commitment to continuous learning are essential.

Additionally, you will support professional development within your team, set performance standards, and hold performance accountability for team members.

What you can expect from us:

Opportunity to be an integral part of an organization on the cutting edge of technical innovation, that is known for extraordinary results
A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
A commitment to professional development with resources to learn, improve, and grow
Ability to work with a team of caring professionals who truly value teamwork
Education assistance and designated days off available to help you and your team pursue education opportunities
A robust employee recognition and rewards program
A flexible schedule with the ability to work in a hybrid environment
Competitive salary with comprehensive benefits that include paid time off, medical, dental, vision, life, disability, and 401K with generous matching

What we will expect from you:

Consistent demonstration of Go West core values, as well as encouragement and development of the same in team and staff

Demonstration of outstanding leadership, with the proven ability to make quick yet informed decisions with great judgment

Lead team weekly meetings to discuss issues, review key performance indicators and drive progress on quarterly objectives

Extremely strong technical skills and a commitment to development of your skillset through research, learning, and certifications

Strength in gathering data and making intelligent recommendations and decisions based on that information

Manage, build relationships with, and monitor the activities of external third‑party information technology vendors

Professional, solution‑minded, and friendly demeanor with a strength in building strong business relationships internally and externally

Facilitate collaboration between your team and the organization

Commitment to proactive communication with team and organization

Excellent communication skills, the ability to prioritize workload, and manage stakeholder expectations

Detail‑focused personality with a penchant for organization, documentation, and process

Ability to prioritize and address the needs of both Go West and its clients

Strong analytical and strategic mindset, from a macro and micro perspective

Ability to learn quickly, with a love of taking on new challenges and personal motivation to constantly improve

Bring contagious energy, a can‑do mindset, and pride in delivering exceptional results to the organization with a strong sense of ownership and enthusiasm that drives momentum and encourages the best in those around them

Serve as a backup for other technical managers

In office participation for first 90 days, 3 days in office weekly preferred long term at President’s discretion

What you will be doing:

Engaged leadership of Go West’s MSP Team to achieve departmental and company objectives
Manage a team comprised of MSP Administrators, Engineers, and Dev Ops roles
Serve as the first escalation point for your team members
Drive improvements in efficiency and effectiveness of…


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