Desktop Support Professional

Desktop Support Professional Your potential has a place here with TTEC’s award-winning employment experience. As a Mac Desktop Support Professional working onsite in Greenwood Village, Colorado, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing   As a Desktop Support Professional Technician, you will serve as a dedicated Executive IT Liaison, delivering high-touch, white-glove support to the Executive Leadership Team (ELT) at our Greenwood Village, CO office.

Your role will involve providing expert-level assistance across both Mac and Microsoft platforms, ensuring seamless technology experiences for senior leaders. Strong communication skills and the ability to offer after-hours support when needed are essential to success in this position. You will report to the Desktop Support Manager.
During a Typical Day, You’ll
Provide real-time, on-site technical support to ELT members for both Mac and Windows environments
Serve as the primary liaison between ELT members, Executive Assistants (EAs), and IT support teams
Translate executive-reported issues into accurate service tickets and ensure timely resolution
Own the lifecycle of executive support tickets including creation, documentation, and closure
Deliver structured onboarding support for new executive hires, ensuring a seamless technology experience
Maintain a proactive presence in the executive area to anticipate and resolve issues before they escalate
What You Bring to the Role
5+ years of experience in desktop support or IT service roles, with a focus on executive or VIP support
Expertise in both macOS and Windows operating systems, including troubleshooting and configuration
Strong knowledge of Microsoft 365, Outlook, Teams, and conferencing technologies (Zoom, Web Ex, etc.)
Excellent interpersonal and communication skills, with the ability to interact confidently with senior executives
Proven ability to manage multiple priorities and respond quickly in high-pressure environments

Experience with ticketing systems such as Service Now or similar platforms
What You Can Expect
An annual incentive program
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Visit  for more information.
Compensation
The anticipated range is $55,000 - $60,000/annual. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves  a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location : US-CO-Greenwood Village