Client Systems Engineer

The Client Systems Engineer is responsible for the administration, engineering, deployment, and support of Apple/macOS client environments s role supports device configuration and policy, application packaging and deployment, security and compliance, patch management, and lifecycle operations across macOS, iOS, iPadOS, and tvOS platforms. The engineer will administer and support endpoint management technologies, including JAMF Pro, JAMF Connect, Tanium, Microsoft Intune, and related client management platforms.

While the primary focus of this position is the Apple ecosystem, the engineer will also work as part of the Client Systems team that supports Windows endpoints and related management technologies. The position works closely with IT Support, Cybersecurity, Infrastructure, and other technology teams to maintain a secure, reliable, and consistent end-user computing environment.

• Create, maintain, and deploy automated macOS configurations, policies, applications, and software updates using JAMF, Tanium, and other endpoint management platforms.
• Administer and support JAMF Pro and JAMF Connect within the Apple environment.
• Support the configuration, management, and lifecycle of macOS, iOS, iPadOS, and tvOS devices.
• Troubleshoot complex Apple endpoint, application, authentication, configuration, and device management issues, including root-cause analysis of recurring incidents.
• Work collaboratively with IT Support and other technical teams to resolve escalated endpoint issues.
• Collaborate with Cybersecurity to identify and remediate endpoint security vulnerabilities and maintain security and compliance requirements.
• Assist with the design, implementation, and ongoing improvement of client systems and endpoint management services.
• Create and maintain technical documentation, standard operating procedures, configuration standards, and support documentation.
• Evaluate new technologies and provide recommendations for improving endpoint management, security, automation, and the end-user experience.
• Assist with capacity planning, platform upgrades, migrations, and lifecycle initiatives across Apple and Windows client environments.
• Package, test, deploy, and maintain applications, operating system updates, and third-party software updates for Apple and Windows endpoints.
• Support Microsoft Intune, Tanium, and other endpoint management technologies as needed.
• Maintain effective communication with vendors, technical teams, and business users in support of assigned projects and operational activities.
• Participate in endpoint technology projects, including testing, implementation, deployment, change management, and operational transition.
• Participate in an on-call rotation as an escalation point of contact to respond to and manage after-hours incidents as needed.

• Experience supporting and administering Apple/macOS devices in an enterprise environment.
• Experience with JAMF Pro, JAMF Connect, or comparable Apple device management technologies.
• Experience with enterprise endpoint management and desktop engineering technologies, including Mobile Device Management (MDM) concepts and platforms.
• Working knowledge of Microsoft Intune, Tanium, or similar endpoint management technologies.
• Experience with software packaging, application deployment, and software delivery methodologies.
• Experience with enterprise operating system and application patch management.
• Working knowledge of Microsoft Active Directory, Group Policy, Microsoft Entra , and enterprise identity and authentication concepts.
• Understanding of endpoint security, vulnerability remediation, configuration management, and compliance practices.
• Familiarity with scripting or automation technologies such…