IT Business Analyst III - Application Support

Department: IT

Employment Type: Full Time

Location: Greenwood Village, CO

Compensation: $100,000 - $115,000 / year

The IT Business Analyst III – Application Support is the link between the people who run Trinidad Benham's business and the team that builds the software they depend on. This role owns complex areas of our ERP and business applications from end to end: working with operations, finance, and supply chain teams to understand how the work actually gets done, designing solutions that fit, writing the requirements engineers build from, and validating the result before it reaches production.

The role also provides day-to-day support for those same applications. That means seeing the same problems users report and being in a position to fix the cause rather than the symptom and the patterns that surface in support are what drive the next round of improvements. Time is divided roughly 75% business analysis and 25% application support. This is not an order‑taking role.

When a request does not solve the underlying problem, the Business Analyst III is expected to say so, weigh the tradeoffs, and recommend a better approach. The role works independently on complex assignments, coaches newer analysts, and helps shape how business analysis is practiced across the team. Trinidad Benham is employee‑owned, so the improvements this role delivers are improvements to a company its employees hold a stake in.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develop comprehensive knowledge of assigned business processes, operational workflows, and related ERP and application functionality.
• Independently lead business stakeholders through discovery of complex business needs, operational challenges, and improvement opportunities.
• Develop and recommend sound solution options—including application workflows, functionality, and user interface designs that address complex business requirements and consider alternatives, tradeoffs, dependencies, and downstream impacts.
• Lead requirements gathering workshops and business discussions involving multiple stakeholders, processes, or functional areas.
• Analyze complex and cross‑functional business problems and identify impacts across related processes and application domains.
• Identify opportunities to simplify, standardize, or redesign assigned business processes rather than replicating existing processes within new technology.
• Anticipate dependencies, risks, and unintended consequences of proposed business or application changes and recommend appropriate solutions.
• Resolve complex business problems independently, referring only the most complex or highest‑risk issues to more senior Business Analysts or management.

• Independently translate complex business objectives into detailed functional requirements.
• Write clear and complete user stories with well‑defined acceptance criteria for complex functionality.
• Develop process flows, workflow diagrams, wireframes, use cases, and supporting documentation.
• Lead functional solution design for assigned features and business processes.
• Ensure requirements are complete, testable, technically understandable, and aligned with broader business processes and product objectives.
• Identify and resolve requirement gaps, conflicting requirements, and cross‑functional dependencies before development begins.
• Work with stakeholders and technical teams to evaluate alternative solutions and build alignment around recommended approaches.
• Maintain product documentation throughout the software lifecycle.

• Serve as the primary Business Analyst for complex…