General Manager

GENERAL MANAGER

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

DESCRIPTION

The General Manager (GM) is responsible for the ongoing business success of the office. This includes revenue, program execution, financial performance, and employee development. Priorities include successful Sales results which require Business Source development, and effective implementation of proven Hello! processes with emphasis on development of discipline leaders and consistent performance measurement. The GM also facilitates efficient interaction with critical corporate support teams such as IT and Software Development, Creative Services and the National Resource Group, the National Sales team and Accounting.

OBJECTIVES

• Develop strategic plans for optimized productivity.

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.

• Uphold standards of excellence and the highest quality.

• Seek out opportunities for expansion and growth by developing new business relationships.

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas. GROW TALENT

• Know personal goals and values of each teammate: do you sincerely care.

• Guiding not doing:

• Accountability: BUISNESS SYSTEMS & PROCESSES

• Know which are critical.

• Know why (more effective, efficient once mastered, differentiator-competitive edge)

• Commit to them (populating them, mastering them, and committing your people to them)

• Make leaders aware of problems; do not use system weaknesses as excuses. FINANCIAL RESPONSIBILITY

• Know each Account Executive status and associated goals and their relationship to the office goals.

• Know office financial forecast, goals, and status.

• Review income statements for significant changes in revenue categorization and expenses.

BUSINESS DEVELOPMENT

New Revenue and Existing Revenue:

• Determine the targets, revise periodically.

• Determine who is responsible for each target.

• Actions and frequency: set weekly tasks for Account Executives. Strive for proactive touches (face to face, phone calls, or something sincerely personal) with a target(s) every day.

PAY

125,000 Annual Salary

SCHEDULE

This position is based on client needs, and will require you to workdays, evenings, and/or nights as well as holidays and weekends, as needed.

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