Supervisor, Operations

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We’re deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers.

We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

Operations Supervisor will coordinate and supervise the day to day operations of the onboarding team providing the highest level of internal support and guidance including but not limited to; training and development of onboarding new clients (sellers/lenders), client maintenance, ensuring agreements and orders are in compliance to revenue & company policy and processed timely.

This role will require high attention to detail, strong supervisory skills, in-depth understanding of operational systems, strong analytical skills, effective communication skills, and a willingness to learn. This position functions in a fast-paced high output environment requiring both independent and collaborative efforts to maintain an effective and productive work environment, while collaborating with several stakeholders;
Sales, Legal, Internal Products, Accounting and various product teams.

*** MUST BE LOCATED IN THE DENVER/GREENWOOD VILLAGE, CO AREA***

• Train and provide or identify development opportunities for the staff. This includes but not limited to; technical, product and soft skill training linked to increase in knowledge, service levels, responsibilities, initiatives, onboarding completeness, accuracy, and compliance to company policy and personal development.
• Effectively supervise the team’s productivity to ensure SLA commitment (service level agreement) and direct the necessary daily activity to ensure client satisfaction and business objectives are being met.
• Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely for revenue recognition.
• Resolve and track issues / inquiries from Sales as they arise and address root-cause problems to facilitate a higher level of efficiency and effectiveness in system processes.
• Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives.
• Maintain security and integrity controls of all confidential client data and account information.
• Assist with the creation of a comprehensive training program for staff, related to product support.

• Make recommendations for process enhancements related to assigned systems/ products with the goal of improving service to customers.
• Ensures policy and procedural changes are communicated to the staff and appropriate departments. Participate in department audits, working with auditors and updating or report recommended solutions.
• Collaborate with varies departments to resolve client and internal support issues.
• Provide analysis and reporting related to service request and/or client setups.
• Work to develop a Knowledge Base process to capture information to be organized, shared and utilized
• Actively participate in the product management, product development, product sales end to end life cycle from a operations perspective. This will help in the overall efficiency and effectiveness of our CU Direct products.
• Maintain Procedure manual and forms of any changes to business policies and procedures. This includes Doc Usign.

• Hire, Manage customer onboarding program and related projects
• Keep onboarding project plans and schedules on…