Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
.

• Support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week and flexibility based on business needs
• High school diploma / equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (with eligibility requirements)
• Additional benefits information available

At H&R Block we are committed to a Connected Culture where trust, care, and connections help us thrive. You will be part of a team that is recognized for excellence and committed to each other’s growth.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Location:

Greenwood Village, CO

Pay Range Information:

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in one or more incentive plans and benefits described by the company.

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