Assistant Clinic Manager; Greenwood

1 week ago Be among the first 25 applicants

Orthodontic Experts is passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the Greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

Full‑time

We are seeking dedicated team members who share our commitment to high‑quality care and embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

As an Assistant Clinic Manager, you will work with upper management in organizing and managing the daily operations of our clinic. You will be responsible for overseeing staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service.

• Manage efficient and effective patient scheduling
• Monitor no‑shows and handle necessary calls and re‑scheduling
• Conduct sessions with patients for reviewing treatment and payment plans
• Handle patient complaints and provide feedback to providers and assistants on clinical matters
• Provide weekly and monthly reporting to leadership
• Coordinate and facilitate monthly meetings for clinical staff
• Take responsibility for the appearance and functionality of the office
• Maintain facilities and equipment in accordance with hygiene and safety regulations, including OSHA
• Participate in marketing events
• Explain the treatment plan, address patient concerns, and answer any questions
• Assist patients in prioritizing treatment and establishing a plan for scheduling and payment arrangements
• Build trust and understand the patient’s objectives
• Conduct financial consultations with patients when new treatment plans are presented
• Manage and maintain payment options and policies for patients
• Educate patients on orthodontic benefit plans and dental benefits
• Oversee and track ortho benefit plan accounts receivable and follow‑up on claims regularly to ensure timely payment
• Communicate with outside and third‑party financing companies and educate patients on financing options
• Track patient accounts receivable and outstanding balances to ensure timely payment
• Assist in practice’s collections protocol for outstanding balances
• Introduce new patients to the practice, reviewing health history and explaining the doctor’s examination
• Conduct treatment consultations with all new patients and when new treatment plans are presented
• Answer incoming calls (new patient calls, emergencies, scheduling, record requests, follow‑up)
• Cash handling
• Assist TC with outbound calls
• Perform all duties when traveling to another clinic, including administrative tasks
• Reputation management of the clinic
• Perform general office duties and other duties as required

• Bachelor’s degree or equivalent
• 3‑4 years of experience in office administration
• 2 years of office management experience
• Excellent computer skills (Microsoft Word, Excel, Outlook, PowerPoint, Google Workspace)
• Travel availability to Lawrence and Speedway

• Monday–Wednesday 8:45 am–5:00 pm
• Thursday–Friday 6:45 am–3:00 pm
• 2 Saturdays per month
• 1001 N State Rd 135, Suite A1, Greenwood, IN 46234

• Paid Training
• Travel Pay (for trips >15 mi to sister clinics)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short‑Term Disability
• Long‑Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• Met Life Met Law Legal Insurance
• Transit Reimbursement—Commuter Account
• Free and discounted orthodontic treatments

$24–$25 per hour