Customer Service Representative

• Base Pay $18.00 / Hour
• Job Category Administrative-Support
• Employee Type ACA Full Time

$18 Per Hour Plus Spiffs | Monday Through Friday | Growth Opportunities

When a homeowner calls Peterman Brothers, they need someone who listens, takes ownership, and helps them get the service they need. That is where you come in.
As a Customer Service Representative, you will be the first voice our customers hear. You will answer inbound calls, book appointments, solve problems, and make sure every customer feels taken care of. If you are upbeat, dependable, comfortable in a fast paced environment, and love helping people, we want to meet you.
You will earn $18 per hour plus spiffs, with opportunities to grow your career at Peterman Brothers.

• $18 per hour plus spiff opportunities
• Monday through Friday schedule
• Shift options: 9 AM to 6 PM or 10 AM to 7 PM
• Two weeks of paid time off to start
• 401(k) with company match
• HSA with company contribution
• Medical, dental, vision, and life insurance
• Voluntary insurance options
• Employee Assistance Program and employee discount
• Paid birthday off and bereavement pay
• Company events and career advancement opportunities

• Answer inbound calls with empathy, professionalism, and a positive attitude
• Book service appointments accurately and capture the details our technicians need
• Explain next steps and set clear expectations for customers
• Make outbound calls to members to schedule preventative maintenance and help fill the schedule
• De-escalate difficult conversations and focus on solutions
• Document customer interactions using multiple systems and tools
• Follow call standards and meet expectations for quality, accuracy, and productivity
• Know when to elevate a concern and work with the right team to resolve it
• Other duties as assigned

• Enjoy talking with people and making them feel heard
• Stay calm and professional when calls get challenging
• Are reliable, punctual, and ready to work your scheduled shift
• Can navigate multiple computer programs while talking with customers
• Pay attention to details and take pride in booking appointments correctly
• Communicate clearly, listen actively, and solve problems
• Bring a positive attitude and are motivated to meet performance goals

Peterman Brothers started in Pete Peterman's garage in 1986 and has grown into a family owned home services company serving Indiana, Ohio, and Kentucky. We believe the customer experience starts with the person answering the phone, and we value the people who make that experience great.
Peterman Brothers is an Equal Opportunity Employer.