Operations System Specialist

The Operations System Specialist provides technical expertise in equipment reliability, maintenance optimization, risk management, and qualification and validation of operational systems within distribution centers. The role focuses on improving equipment availability, minimizing operational disruptions, ensuring regulatory compliance, and supporting the lifecycle management of material handling and automation systems.

The specialist will drive reliability improvements, support complex technical investigations, establish risk-based maintenance strategies, and contribute to commissioning and validation activities to ensure safe, efficient, and reliable distribution operations.

This role operates within an FDA-regulated, high-availability operational environment supporting fulfillment operations, critical business functions, and administrative areas. The specialist will collaborate cross-functionally with facilities and maintenance, engineering, quality, and operations teams, while overseeing contractors and supporting both daily operations and strategic projects. The position requires strong hands-on technical knowledge combined with structured documentation and compliance discipline.

• Serve as Subject Matter Expert (SME) for facilities, and operational systems supporting fulfillment and business-critical operations.
• Support equipment change control through technical impact assessments, risk evaluations, and identification of verification or revalidation requirements.
• Assess risks associated with equipment modifications, maintenance interventions, contractor activities, and new equipment installations.
• Ensure equipment-related activities and documentation align with applicable quality management system requirements and regulatory standards.
• Support commissioning, qualification, and validation of new or modified material handling equipment, automation systems, and operational processes.
• Maintain and improve reliability systems and programs to maximize uptime of critical assets.
• Track, analyze, and report operational KPIs, historical performance data, and reliability metrics.
• Oversee and inspect work performed by trade contractors to ensure compliance with plans, specifications, and regulatory standards
• Provide support for equipment design, modification, and performance optimization initiatives.
• Develop technical procedures, maintenance standards, troubleshooting guides, performance dashboards, and engineering documentation.
• Generate engineering specifications and technical documentation for equipment design, qualification, and validation.
• Support commissioning, qualification, and validation activities using a risk-based approach.
• Provide change control support, including impact assessments for equipment and system changes.
• Troubleshoot material handling and automation control systems, including PLC/PC controllers, industrial networks, drives, motors, and electrical distribution systems.
• Provide escalation and after-hours technical support to onsite automation both locally and remotely.
• S trong understanding of RCA, FMEA/PFMEA, equipment criticality assessments, and risk-based decision-making.
• Act as a key technical stakeholder supporting regional and cross-functional initiatives.
• Provide reports and presentations on proposed projects, system performance, and operational improvements.
• Deliver daily operational support as needed to ensure system availability and regulatory compliance.
• Strong technical knowledge of mechanical, electrical, and automation systems within facilities and operations.
• Hands-on expertise with HVAC, BMS/EMS, electrical distribution, and plant support systems. Advanced troubleshooting skills for PLCs, industrial networks, motor controls, servo drives, and VFDs.
• Strong…