Senior Teller

POSITION: Senior Teller

DEPARTMENT: Retail Operations

REPORTS TO: Branch Operations Manager

PAY GRADE: 7

FLSA STATUS: Non-Exempt

WORK STYLE: In-Office

LOCATION: 20 N. Emerson Avenue, Greenwood, IN 46143

At Financial Center, we believe every interaction has the power to make a difference. Whether a member is depositing a paycheck, opening a savings account, or navigating an important financial decision, the experience they have matters. As a Senior Teller, you'll play a key role in creating those positive experiences while helping members move forward financially.

This is more than a teller position. It's an opportunity to lead by example, support the daily operations of the branch, and help develop a team that delivers exceptional service. You'll combine your cash handling expertise, operational knowledge, and coaching abilities to ensure members receive accurate, efficient service while helping tellers grow their skills and confidence.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in being a trusted resource for both members and teammates. If you're passionate about delivering great service, mentoring others, and making an impact within your community, we'd love to meet you.

As a Senior Teller, you'll serve as a leader on the teller line, partnering closely with the Branch Operations Manager to support branch operations, coach tellers, and help members discover solutions that improve their financial well‑being.

We're committed to supporting our employees both personally and professionally. To learn more about our benefits, culture, and what it's like to work at Financial Center, visit our Careers & Culture page.

• Assists with training and supervises the duties of tellers, coordinating their workflow and assisting on the teller line. Ensure that all tellers act professionally.
• Observes performance of Teller activities and cross‑selling techniques and assists the Branch Operations Manager in developing the Teller team through coaching, training, guidance, and staff motivation.
• Reports shortages and overages daily and submits to the Branch Operations Manager for review. Assists in the daily balancing of the tellers, the vault, and the branch.
• Orders the appropriate amounts and types of cash for the Branch and supplies tellers with daily cash and other necessary supplies. Maintains proper documentation of all currency received and disbursed.
• Assists with implementing and adherence of branch procedures and security protocols.
• Able to assume some duties of the Branch Operations manager if needed.
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing: receives funds, posts transactions, and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met.
• Enters transactions into the Credit Union system, recording all transactions and producing member receipts. Receives loan payments and savings deposits from members, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks member calculations, and validates checks and/or counts cash payments.
• Identifies and capitalizes on opportunities to promote and refer new services or products that will benefit the member’s financial life.
• Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
• Educate and coach members on how to use electronic services (online, mobile, and ATM) so they can bank conveniently.
• Ass…