Director, Operations; State

Director, Operations (State)

The Director, Operations (State) is responsible for leading operational areas of water and wastewater treatment, production, field operations, water quality and maintenance within a defined region of a state and delivering cost‑effective, high‑quality customer service and operational integrity.

• Develop operations strategies, direct and manage the water quality, environmental compliance, field operations, production and maintenance for water and wastewater operations within the state.
• Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Ensure all state regional operations are performed in accordance with company standard procedures and policies.
• Ensure that operational integrity is maintained, including regulatory compliance across all areas of operations.
• Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded.
• Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance and develop both individual and team capabilities.
• Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity.
• Work with the VP Operations and Engineering Leaders to develop the strategy and priorities for capital investment programs and drive the effective implementation of such programs. Directly oversee the successful execution of certain capital investment projects and programs which are the responsibility of the operations team to deliver.
• Support the business development function within the region. Assist in due diligence, acquisition financial and resource planning, and ensure effective integration and performance of newly acquired water and wastewater systems.
• Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders. Support and assist the VP Operations in maintaining and enhancing such relationships state‑wide.
• Build and maintain strong and collaborative relationships with labor unions that represent American Water employees. Provide input into labor relations planning and support the negotiation of Collective Bargaining Agreements.

• Extensive knowledge of the regulated water and wastewater utility business and its operations.
• Knowledge of applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, throughout American Water locations and new business opportunities.
• Knowledge of assessment of operating practices and establishment of best practices.
• Strong leadership ability and strategic planning skills.
• Detail oriented to conduct thorough analysis and evaluations, render and implement timely decisions and recommendations.
• Project and Program Management skills, quantitative skills (analytical, technical, problem solving). Effective people management (planning, organizing, recruiting, supervising, coaching, developing, and leading individual staff and teams).
• Strong written and verbal communications and keen listening ability. Fluency in report writing and presentations.
• Interpersonal skills (persuasion, negotiation, listening, collaboration, tact, diplomacy, problem solving, internal consulting).
• Leadership presence: ability to engage and communicate effectively and maintain cooperative and collaborative working relationships with senior management and other key stakeholders.

• Bachelor's degree in operations discipline, management or related field (degree substitution may be considered).
• 15+ years of experience successfully managing operational areas in multiple locations with represented employees.

• Up to 50% travel throughout the state.

• Valid Driver’s License.
• Water and Wastewater licenses preferred.

• Standard office with field visits where necessary.

• Decision Quality.
• Develops Talent.
• Drives Engagement.
• Plans, Aligns, & Directs.
• Prioritizes & Role Models Safety.
• Self‑Awareness.