Guest Service Representative

Join to apply for the Guest Service Representative role at the Paragon Hotel Company
.

Posted 4 days ago – be among the first 25 applicants.

Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Understand and implement the mission statement, values, and culture at all times.

• 1+ years of experience in customer service at a branded hotel preferred
• High School diploma or equivalent
• Display professionalism with honesty and trustworthiness
• Excellent attendance and punctuality
• Physical capability to perform major life activities, stand for 8 hours, bend, stretch, and reach; push/pull up to 60 pounds and lift/carry up to 30 pounds
• Availability for variable schedules, including holidays, weekends, evenings, and occasional long hours

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to stand for eight hours, bend, stretch, and reach
• Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required

• Entire property, staff services, hours of operation, types of rooms, locations, rates, and discounts
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest
• Phone etiquette and answering procedures
• Local shopping, dining, entertainment, and travel directions
• Daily hotel operations, events, bulletin boards, and changes, new procedures, and events
• Manager on Duty functions when necessary or scheduled

• Computer literate to proficiently operate the property management system: post charges, compute bills, collect payments, and make changes

• Multi‑task, detail oriented, remain service‑centric
• Communicate with guests, co‑workers, receive and transmit mail, phone and written messages, relay pertinent information using log books
• Manage time effectively
• Assist with guest issues professionally, maintaining a hospitable attitude

• Greet and register guests, provide room assignments, maintain privacy, and accommodate special requests when possible
• Promote and sell services/amenities
• Promote repeat business by taking future reservations and providing recommendations for alternate same‑brand products
• Identify potential sales leads through guest interaction and report information to the appropriate individual
• Inform housekeeping and other departments of special requests, late check‑outs, and special needs areas
• Check all credit cards for validity before end of shift
• Learn and utilize PMS, if applicable
• Ensure all cash, check, and miscellaneous departments are balanced at shift end
• Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: cleanliness of property where assistance is needed for guest satisfaction
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures
• Practice safety standards at all times, alert to hazardous conditions, report or correct immediately
• Report unusual occurrences or requests to the manager
• Maintain a favorable working relationship with all other company associates to foster a cooperative and harmonious working climate
• If applicable, follow approved laundry procedures; ensure understanding of washer and dryer operation; assist with folding linen according to standards
• Utilize Service Recovery Log and other necessary communication logs from shift to shift
• Meet and exceed guest expectations by providing service and teamwork
• Perform other duties as assigned or indicated in letter of offer

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitality
• Location:
  
  Greenwood, SC (Salary range $40,000.00–$60,000.00, posted 2 months ago)

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