IT Support Specialist

The IT Support Specialist will provide technical assistance with computer hardware and software and use technical tools and products to support GGC IT operations.

• None

• Provide support for users and resolve helpdesk tickets
• Install new hardware and software and maintain existing components
• Troubleshoot and resolve issues with user devices and peripheral equipment
• Review manufacturers' specifications on connections and methods to locate problems
• Perform software installations and updates
• Document new processes and essential procedures
• Perform other related duties as assigned
• Work independently or in a team environment
• Travel to satellite offices within South Carolina

Required Skills/Abilities:

Good understanding of helpdesk ticketing and user support

Good verbal and written communication skills

Good interpersonal skills

Basic understanding of networking concepts (routing, switching, VLANs, wireless)

• Network+ certification preferred

Familiar with security concepts and exploits (phishing, antivirus, malware, encryption)

• Security+ certification preferred

Familiar with printers and print services

Familiar with Microsoft Office and O365

Familiar with computer hardware components and peripherals (hard drives, memory, power supplies, CPUs, video cards, PCI slots, system boards)

Knowledge of Desktop Windows operating systems

Understanding of safety as it relates to computer repair

Education and Experience:

• Associate's degree in a computer-related field, or certifications [Network+, Security+] and one year of experience in the IT field are acceptable.
• Bachelor's degree in an IT-related field preferred.

Physical Requirements:

• Must be comfortable with climbing a ladder.
• Must be able to lift a minimum of 25 pounds.
• Must be comfortable with standing for extended periods.