Customer Experience Coordinator

Customer Experience Coordinator

Join to apply for the Customer Experience Coordinator role at Cameron Ashley Building Products.

Cameron Ashley is a wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry‑leading portfolio of marquee brands to customers in the lumber and building materials industry. With more than 65 distribution centers across the United States, we provide same‑day or next‑day delivery options under our F⁺ST delivery banner and reward customers with the PLUS® Points loyalty program, free merchandising, and purchase incentives.

Customers can order 24/7 online through our CONNECT customer portal or mobile app and access tools such as product availability, pricing, order history, invoices, secure payment options, product specifications, and warranty information.

We work each day to exceed customer expectations in a fun, rewarding environment that values empowerment, open communication, and a laid‑back atmosphere.

As the Customer Experience Coordinator, you’ll collaborate closely with Sales, Marketing, eCommerce, and Category Management to support the Customer Experience team and help customers and employees make the most of CONNECT.

• Customer Onboarding & Training: Set up new customer accounts and conduct engaging training sessions on website functionality and order entry.
• Product Information Management (PIM): Create and enrich product SKUs using data from our ERP system (NxTrend) and maintain accurate, up‑to‑date product information on CONNECT.
• Cross‑Functional
  
  Collaboration:
  
  Partner with sales teams and suppliers to gather detailed product data and support marketing and merchandising initiatives that enhance the online customer experience.
• Customer Engagement: Attend regional trade shows to promote CONNECT and educate customers on its benefits.
• Take on additional projects that improve our digital customer experience.

• Detail‑oriented and highly organized.
• Comfortable managing data and digital systems.
• Skilled in communication and customer training.
• Collaborative with cross‑functional teams.
• Curious about products, technology, and process improvement.

• Experience with ERP systems such as NxTrend.
• Background in eCommerce, sales support, or customer service.
• Proficiency in Microsoft Office and general data management.

At Cameron Ashley, you’ll be part of a team dedicated to making our customers’ jobs easier and their businesses more successful.

• Competitive compensation and benefits.
• Opportunities for career growth and development.
• A supportive team culture focused on innovation and customer success.
• Paid medical, dental, and vision; 401(k) match; ample vacation and sick time.

Cameron Ashley is an equal‑opportunity employer. Employment with the Company is always at‑will.

• What the AI does: The AI tool analyzes submitted application materials (such as resume content and work history) to rate and score candidates based on how closely their qualifications align with the essential requirements and criteria defined for this specific job. This score helps our hiring team prioritize candidates for human review.
• What the AI does NOT do: The AI tool does not make the final hiring decision. All final interview and hiring decisions are made by a human hiring manager.
• Data Used: The data used by the tool is limited to the information you provide in your application materials.
• Candidate Rights:
  • Alternative Selection Process:
    If you prefer not to have your application reviewed using the AEDT, you may contact human to request an alternative, reasonable accommodation in the application process. Please make this request within three business days of submitting your application.
  • Data Retention:
    Information about the type of data collected and retained by this tool is available upon written request.
  • Bias:
    We audit our AEDT system regularly for potential bias or discriminatory impacts and work to ensure it complies with applicable federal and state anti‑discrimination laws.

By submitting your application, you acknowledge and consent to the use of this AEDT as part of our screening process.

• This description reflects the assignment of essential functions. It does not proscribe or restrict tasks that may be assigned.