Customer Service Rep Seasonal

Job Title:

Customer Service Representative Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. We are adding a Customer Service Representative to our Marleylilly team. If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to accelerate your career!

Job Responsibilities Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone and email or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain the problem or reason for calling

Cancel or upgrade orders

Assist with placement of orders, refunds, exchanges, or cancellation of orders

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Suggest solutions when a product malfunctions

Attempt to persuade the customer to reconsider cancellation

Inform customers of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Assist in adding Blooper items to the website

Job Requirements Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Familiar with CRM systems and practices

Work Environment/Physical Demands:

Office, Manufacturing, and Warehousing Environment Must be able to lift up to 50 pounds at a time.

Must be able to work in a variety of weather conditions and temperatures in the warehouse, manufacturing, and office areas.

Duties may require overtime work, including nights and weekends

Prolonged periods sitting at a desk and working on a computer.