MSP Onboarding & Project Technician

Bright Flow Technologies provided pay range

This range is provided by Bright Flow Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

Greenville, SC | Full-Time | In-Office

Bright Flow Technologies, one of the Carolinas’ premier Managed Service Providers, is seeking a skilled MSP Onboarding & Project Technician to join our growing team. For nearly two decades, Bright Flow has built a reputation for delivering fast, friendly, and reliable IT support across the Carolinas. We pride ourselves on providing professional, client-focused service while maintaining a collaborative and engaging workplace.

If you have a passion for technology, thrive in a structured‑yet‑dynamic MSP environment, and enjoy owning projects from kickoff to completion, this role is for you.

As a Bright Flow Onboarding & Project Technician, you will take the lead in client onboarding, project coordination, and technical implementation. You’ll ensure new clients are seamlessly integrated into our systems, manage project timelines, and deliver excellent communication throughout. You’ll also provide advanced technical support and work closely with our engineers on migrations, 3CX deployments, network upgrades, and other client‑facing projects.

This role requires both technical expertise and strong organizational and client communication skills.

• Serve as the primary technical lead during new client onboarding and project deployments.
• Develop onboarding checklists, coordinate tasks with internal teams, and ensure projects stay on schedule and within scope.
• Communicate project updates and deliverables clearly to clients and internal stakeholders.
• Configure and deploy systems, applications, and services for new clients (including Microsoft 365, 3CX, and Cloud documentation platforms).

• Install, configure, and troubleshoot client environments including servers, workstations, network devices, and VoIP systems.
• Perform 3CX setup, call flow configuration, and ongoing management for client environments.
• Provide Tier 2‑level support for escalated technical issues and assist the helpdesk team when needed.
• Maintain thorough documentation within our platforms.

• Review system alerts and proactively remediate issues before they impact clients.
• Participate in post‑onboarding reviews to identify improvement opportunities in process and delivery.
• Collaborate with senior engineers to standardize procedures and implement best practices.

• 3+ years of hands‑on experience in an MSP environment.
• Proven experience managing or coordinating client onboarding and IT project deployments.
• Strong understanding of 3CX setup, administration, and troubleshooting.
• Working knowledge of Windows Server, Active Directory, Microsoft 365, DNS, DHCP, and networking fundamentals.
• Familiarity with PSA and RMM tools.
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously.
• Active certifications such as CompTIA A+, Network+ or Security+.
• Valid driver’s license and ability to work onsite with clients when required.

• Prior experience leading cross‑team technical projects.
• Knowledge of VLANs, NAT, and basic routing/switching.
• Exposure to cybersecurity solutions, backup platforms, and cloud services (Azure, M365).
• PMP, ITIL, or other project management‑related certifications.

• Health, dental, and vision insurance + PTO (after 90 days).
• Company laptop, phone, and access to company vehicles.
• Fully stocked kitchen with your favorite snacks.
• Collaborative and supportive team culture.
• Ongoing training and professional development to grow your career.

At Bright Flow Technologies, you won’t just be resetting passwords, you’ll be building systems, improving processes, and delivering exceptional experiences to every client you touch.

If you’re ready to grow your career in a fast‑paced MSP that values technical excellence, project ownership, and teamwork, we’d love to meet you.

Apply today and start your next chapter with Bright Flow.