Technology Support Analyst

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.

At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.

As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.

If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job purpose

Under general supervision, provide high quality Level 1 and Level 2 technical software, hardware, security, access management and network problem resolution to all computer users by troubleshooting and guiding users through solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Escalate complex end-user problems on to 3rd Tier Support without losing accountability.

Other tasks include license tracking, and performing PC maintenance, upgrades and configurations, conducting hardware and software inventory database maintenance and reporting. Perform related work as required. Service is provided to end users via phone, email, intranet, or in person, through the use of IT Service Desk resources.

Duties and responsibilities

Provide Service Desk support and resolve problems to the end user’s satisfaction.

Monitor and respond quickly and effectively to requests received through the IT Service Desk Ability to identify, organize, prioritize and escalate tickets, including ticket creation at the time for the initial problem report/service request status documentation of open work orders, and proactively informing users of progress

Modify configurations, utilities, software default settings, etc. for the local workstation integrated with Active Directory Develop, document, and enforce internal procedures

Assist with onboarding of new users: provisioning User , determines required equipment and ensures it is setup in a timely manner and working as desired

Provide PC system image creation, maintenance and troubleshooting supporting Windows 7 & Windows 10

Install and test computer equipment including but not limited to, desktops, laptops, monitors, memory chips, cabling, and accessories and configure the end-user desktop hardware, software and peripherals

Work required the ability to comprehend instruction in order to make repairs

Provide conference room support including, but not limited to , troubleshooting A/V equipment and assisting with initial setup of meetings

Coordinates repair of computer or network equipment covered by third-party vendor maintenance agreement and repair computer

Maintain inventory of all equipment, software, and software licensing

Minimum Qualifications AA degree from two-year College or technical school in Computer Science, Information Systems, or related field;one-year experience troubleshooting, repair, and fixing hardware and software problems or equivalent combination of education/experience

Experience in Comp Tia A+ Certification is required, and Comp Tia Network+ and Security+ or an industry equivalent is a plus2+ years of experience working with a Microsoft Active Directory network is required

Must be available to work a flexible schedule with nights, weekends, and an on-call rotation occasionally required

Must pass drug screen and other pre-employment screenings

Preferred Qualifications Previous customer service experience strongly desired

Critical Competencies Good interpersonal skills and ability to work well with others; friendly presence and helpful attitude.

Excellent oral and written communication skills.

Good problem solving skills. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Ability to work with or without supervision

Maintains and consistently demonstrates a general knowledge of company guidelines, processes,…