Associate Account Manager- Gatlinburg, TN

Description

The Best Teams are Created and Maintained Here.

• The Associate Account Manager (AAM) serves as the primary contact for Bright View clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.

• Develop and maintain long-term relationships with customers
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate or assist in the resolution of customer problems or concerns
• Proactively present site enhancement ideas to existing customers
• Ensure renewals of each assigned account within the customer portfolio
• Identify and pursue opportunities to sell ancillary services
• Generate referrals from existing client base and communicate with Business Developer
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Manage service delivery to the specified scope of work
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
• Perform additional duties as assigned by the Branch Manager

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from Bright View’s places of business, walking job sites, selling and obtaining orders or contracts for Bright View’s services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing

Bright View Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Bright View offers a suite of health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance.

A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One Bright View.