Lead BDC Agent

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Down-To-Earth Work Environment + Generous Pay Plan + GREAT Hours = The Perfect BDC Role For You!

This is THE opportunity you’ve been looking for if…

You’re excellent on the phone, via text, and online and know how to turn conversations into appointments.

You understand that speed, tone, and follow-up discipline are the difference between average and elite BDC performance.

You're willing to continually adapt, and help tweak messaging and BDC software as technology and competition shifts.

You want to be paid like a strong performer, not lumped into an entry-level call‑center pay plan.

Who Are We?

We’re an independent, lady-owned, family-run dealership in Greer, SC, and we do things differently — on purpose.

We source the majority of our inventory privately and through our vehicle buying center and trades, not auctions, which means:

• Cleaner vehicles
• Happier customers
• Higher trust
• Better close rates

We’ve built a healthy, cooperative team culture and we actually care about you enjoying your work and having a life outside the dealership. Our 500 Google reviews averaging 4.9 stars didn’t happen by accident — they happened because we treat customers (and employees) like real people.

Who Are You?

You’re a seasoned BDC professional who knows this role is about far more than “answering leads.”

You:

• Know how to build rapport quickly without sounding scripted
• Can control a conversation respectfully
• Understand how to create urgency without pressure
• Take pride in setting appointments that actually show
• You don’t need babysitting. You're self‑motivated and manage your follow‑up, your CRM, and your daily workload like a pro.

What You’ll Be Doing (a.k.a. Why This Role Matters)

You are the front door of our sales operation. When you win, everyone wins.

Your Core Responsibilities

Respond promptly to inbound leads (phone, internet, text, social, marketplace).

Make outbound calls and follow‑ups on unsold and aged leads.

Build trust, qualify intent, and set high‑quality, confirmed appointments.

Clearly explain the Northside experience and next steps.

Maintain clean CRM notes, dispositions, and follow‑up tasks.

Communicate effectively with Sales Managers to ensure smooth handoffs.

Hit (and exceed) realistic performance benchmarks:

• Response time
• Contact rate
• Appointment set rate
• Appointment show rate

You’ll also:

• Participate in daily huddles and coaching
• Contribute ideas to improve scripts, messaging, and workflows
• Help support creative marketing and social media efforts when appropriate

This Role Is NOT For You If…

You rely entirely on scripts and freeze when a customer goes off‑road.

You struggle with consistency or accountability.

You’re looking for a passive, clock‑punching role.

Why You’ll Love Working Here

As an industry veteran, you already know customers often come in guarded from past dealership experiences. That’s exactly why we’re different.

We pride ourselves on a laid‑back, respectful, no‑pressure experience, and our reviews prove it. Your job is to set the tone before the customer ever walks through the door — and we’ll give you the tools, leadership, and inventory to succeed.

Preferred Skills & Experience

• 2+ years of automotive BDC or inside sales experience (preferred)
• Strong phone, text, and written communication skills
• Proven ability to set and confirm quality appointments
• CRM proficiency and excellent follow‑up discipline
• Detail‑oriented, organized, and self‑motivated
• Ability to accept coaching and continuously improve
• Greer, SC:
  Reliably commute or plan to relocate before starting

Compensation & Benefits

• Competitive base pay + performance‑based incentives
• Pay plan designed for strong, experienced performers
• Health insurance options
• Employee discounts on parts & labor
• Emergency “bring‑your‑kids‑to‑work” days (yes, really)

Will YOU Join Us?

If this sounds like “finally — someone gets it,” and you’re already picturing yourself crushing appointments here… 👉 Apply now.

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