Reservations Manager - Six Senses La Sagesse Grenada

As Reservations Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Manager and direct Reservations hosts in their day-to-day responsibilities.
• Ensure Reservations hosts’ checklist is completed daily and other assigned tasks.
• Assign Reservations hosts to respond promptly to incoming correspondence.
• Conduct performance reviews provide coaching and disciplinary action when required.
• Assist and handle all training regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in all allocation of rooms.
• Ensure Reservations hosts are familiar with all guest rooms, spa, dining and selling techniques, resort facilities, services, hours of operation, key personnel,special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
• Ensure Reservations hosts run daily reports for Reservation department, operational departments and Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Track future room availabilities based on reservations.
• Supervise and monitor internet reservation system in coordination with respective hosts.
• Assist in determining room rates based on the selling tactics of the resort.
• Supervise and assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Ensure that the statistic information is all entered and updated in the computer, such as travel agent, commercial etc.
• Respond promptly on the overbooking situation, close reservation for critical days and inform our associates.
• Ensure group turnover; making new group, creating group codes and processing rooming lists are processed within 48 hours of receipt.
• Communicate with group contacts for rooming lists, pickup and/or attrition.
• Handle and assist in the review of work methods and procedures in reservations.
• Achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Resolve feedback from clients regarding reservations and take immediate remedy action.
• Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
• Ensure all correspondence relating to reservations are filed accordingly.
• Ensure all Reservations hosts follow all…