Director of Spa & Wellness - Six Senses La Sagesse Grenada

Director of Spa & Wellness - Six Senses La Sagesse Grenada

The Director of Spa & Wellness fully embraces the Six Senses vision: helping people reconnect with themselves, others, and the world around them. They uphold the brand’s core values—local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By living these values, the Director ensures exceptional guest experiences and fosters host development to reach their highest potential.

The Director is responsible for ensuring that every wellness offering—whether for guests or hosts—achieves its fullest potential.

The Director safeguards and promotes the Six Senses wellness philosophy, concepts, programs, and brand initiatives. This includes leading and participating in Mission Wellness activities. These initiatives are integrated into departmental strategy, planning, and daily operations.

They ensure that the pillars of wellness are fully embraced and implemented throughout the property.

Sustainability is central to Six Senses operations. The Director ensures that all environmental directives—such as protection and preservation, reuse and waste reduction, responsible purchasing and packaging (including the elimination of single-use plastics), and social responsibility—are followed within the department. They set goals aligned with the Sustainability Guidelines to continuously improve departmental performance while maintaining a respectful approach to the environment and local culture.

The Director delivers “Out of the Ordinary” experiences that reflect the spirit of hospitality, spark delight, and create lasting memories. These experiences align with brand values, encourage innovation, and elevate standards. By incorporating elements of surprise and originality, the Director transforms ordinary moments into extraordinary ones.

The Director assumes full responsibility for the efficient operation of the Spa & Wellness department, ensuring exceptional products and services that meet Six Senses brand standards and budget expectations.

They work strategically with the General Manager to set cohesive goals and establish procedures to achieve them, maintaining consistency with the company’s vision and brand identity. Collaboration with the Executive Team and other departments ensures a unified culture of excellence, measured through guest satisfaction metrics and social media feedback.

Key responsibilities include:

• Staying current with industry trends to enhance offerings.
• Continuously rejuvenating the department.
• Evaluating wellness offerings, spa treatments, fitness classes, and equipment to ensure relevance and alignment with brand standards.
• Reviewing amenities, services, products, and pricing for consistency with wellness and sustainability practices.
• Maintaining rigorous adherence to LQA standards through active presence across the property.
• Leading a team of engaged hosts to deliver exceptional service.
• Overseeing the implementation of wellness initiatives across the property, especially in Spa and Fitness areas.
• Organizing workshops and lectures on health and wellness for hosts and guests.
• Managing documentation, reporting, contracts, safety protocols, and service standards.
• Developing and executing marketing plans across publicity, sales, CRM, and promotions to drive revenue.
• Promoting spa and wellness offerings pre-arrival and during guest stays, coordinating with other departments to meet sales goals.
• Managing the Visiting Experts calendar, updating spa packages and menus to reflect brand updates and guest needs.
• Ensuring spa websites are current.
• Monitoring and reporting accurate sales and revenue data.
• Upholding high standards of personal grooming, safety, and emergency procedures for all hosts.
• Facilitating clear communication between departments to support smooth operations.
• Ensuring ethical conduct and compliance with local laws.
• Managing departmental budgets, controlling costs, and driving profitability while preserving quality.
• Preparing and submitting required legal and confidential documentation.
• Attending and…