Temporary Business Continuity Support Specialist; Customer Service

• Granges, CH, 1614
• Mid-senior level
• Customer Service & Contact Center Operations
• No Travel Required
• 31-Dec-2026

An Amazing Career Opportunity fora Temporary Business Continuity Support Specialist (Customer Service)!!

Job

The Temporary Business Continuity Support Specialist (Customer Service) will support day-to-day customer service and order management activities during a major business transformation programme. The role is designed to maintain business continuity, ensure a high level of customer service, and free up capacity within the existing Customer Service team to focus on ERP transformation, testing, process validation, and change management activities.

The successful candidate will provide operational support across order management, customer communications, shipment coordination, and issue resolution while working closely with Sales, Operations, Planning, Finance, and other internal teams.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As our Temporary Business Continuity Support Specialist , you’ll support HID’s successby:

1-Customer Support & Communication

• Serve as point of contact for customers regarding orders, deliveries, shipments, and general inquiries
• Ensure timely and professional communication with customers and internal stakeholders
• Follow up on customer requests and provide regular updates on order status and delivery commitments
• Escalate customer concerns when required to ensure timely resolution
• Support sample requests and coordinate shipments with internal teams

2-Order Management & Operational Support

• Manage order entry, order maintenance, confirmations, and customer requests in ERP systems
• Monitor open orders and proactively follow up on supply, shipment, or delivery issues
• Coordinate with Planning, Operations, Logistics, and Finance to ensure smooth order fulfilment
• Support customer shipment requests, delivery schedule changes, and order prioritisation activities
• Process and coordinate Return Material Authorisation (RMA) requests
• Assist with backlog management and customer order follow-up activities
• Review and monitor customer credit holds in collaboration with Finance to minimise shipment delays

3-Cross-Functional Coordination

• Work closely with Sales, Operations, Supply Chain, Planning, and Finance teams to resolve customer issues
• Support the Customer Service team in managing workload peaks and daily operational activities
• Maintain accurate records and documentation related to customer orders and transactions

4-Business Continuity Support

• Help maintain service levels during the business transformation programme
• Support transactional activities and administrative tasks to allow permanent team members to focus on testing, process validation, training, and transformation initiatives
• Follow established processes and work instructions to ensure operational consistency

Your Experience and Background include:

• Relevant business education or equivalent qualification
• Minimum 2-3 years…